Senior Program Manager, Business Process Transformation

Reddit · Chicago, IL

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . We’re looking for a strategic operator and program manager to join the GTM Excellence team within Reddit’s GTM Strategy & Operations organization. GTM Excellence is responsible for transforming and scaling sales processes, policies, and programs to reduce friction in the sales cycle, drive systemic consistency, and increase seller productivity. In this role, you will help shape how Reddit scales. You will own ambiguous, high-impact opportunities, turn them into clear recommendations, and lead the work from idea to execution. The right candidate brings strong judgment, a clear point of view on how Reddit should evolve its operations, and the ability to work across teams to drive change. This is a high-visibility role at the center of the Global Sales Organization’s operational excellence strategy, focused on building the systems and processes that maximize customer-facing time and create a seamless experience for Reddit advertisers. This role is required to be based in person in Chicago. Responsibilities: Diagnose and prioritize business problems: Break down ambiguous, high-impact opportunities into clear problem statements, develop hypotheses, drive analysis, and identify the highest-impact opportunities to improve how Reddit operates. Decipher stakeholder feedback: Collect and translate feedback from a large group of stakeholders into clear, actionable business requirements. Design scalable processes and operating models: Evaluate how work gets done today, identify friction points and root causes, and design simpler, more standardized processes, policies, and ways of working that improve seller productivity and the advertiser experience. Develop policies and governance frameworks: Create clear, scalable policies and governance models that support consistent execution. Define guardrails, monitor adherence and effectiveness, and regularly review and update policies as business needs evolve. Develop recommendations and decision-ready materials: Turn analysis into clear recommendations, tradeoffs, and action plans. Create high-quality presentations, documents, and other deliverables that support executive discussion, decision-making, and alignment. Drive cross-functional alignment: Partner with stakeholders across Sales, Central Operations, Revenue Strategy & Ops, Enablement, Product Marketing, Product, Engineering, Finance, and Legal to gather input, pressure test ideas, align on the path forward, and accelerate execution. Lead implementation and champion change: Own work from idea to execution, including rollout planning, stakeholder communication, training, and adoption. Be willing to wear multiple hats across strategy development, project management, and execution to move the work forward. Measure impact and continuously improve: Define success metrics, track results, gather feedback, and refine processes over time. Establish governance and guardrails where needed to drive consistency without adding unnecessary complexity. Required Qualifications: 5+ years of experience in strategic program management, business process transformation, business operations, consulting, or a related field. Proven ability to operate in ambiguity and independently structure complex problems into clear recommendations and action plans. Strong strategic thinking and analytical problem-solving skills, with the ability to diagnose root causes and evaluate tradeoffs. Demonstrated experience designing and implementing standardized, scalable processes that improve operational efficiency and end-user experience. Strong executive communication and stakeholder management skills, with a track record of influencing cross-functional partners and driving alignment. Experience leading change across cross-functional teams, from initial problem framing through implementation and adoption. Ability to balance strategic thinking with hands-on execution; this role requires an owner, not a coordinator. Preferred Qualifications: Experience in digital advertising. Experience working in fast-moving, resource-constrained environments where judgment, prioritization, and initiative are critical. Familiarity with sales tools and technology that improve seller efficiency and productivity, including workflow automation and AI-enabled ways of working. Background in consulting, strategy, or transformation roles, ideally with experience operating in-house after consulting. Benefits: Comprehensive Health benefits 401k Matching Workspace benefits for your home office Personal & Professional development funds Family P