Lever ·
full-timeMember Of Client Experience, CXM
Anchorage · Singapore
Anchorage Digital operates a digital asset platform that provides institutional clients with custody, staking, trading, governance, settlement and security infrastructure for cryptocurrencies. The Member of Client Experience, CXM role is based in Singapore and focuses on serving the company’s institutional clientele by acting as the primary point of contact for day‑to‑day interactions. Responsibilities likely include onboarding new clients, responding to inquiries about the platform’s products, coordinating with internal teams such as security, product and operations to ensure smooth service delivery, and gathering feedback to improve the client journey. Given the firm’s emphasis on security, the role also requires adherence to strict in‑person onboarding procedures and a strong awareness of the company’s Village culture and physical identity verification processes. The position suits candidates with client‑facing experience, strong communication and interpersonal skills, an interest in digital assets or fintech, and the ability to work collaboratively in a regulated, security‑focused environment while based in Singapore.
At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto. Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings. The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn. With the evolving landscape of digital threats and an increasing volume of sophisticated attacks by malicious actors, we have a security policy mandating all new hires complete an in-person onboarding process - no exceptions. Security is our foundation and we prioritize physical identity verification and secure IT setup. While our security and IT logistics require physical presence to protect our infrastructure from sophisticated global threats, this move is equally about our Village culture. We believe that a laptop can be shipped, but our culture cannot.
| Role | Member Of Client Experience, CXM |
|---|---|
| Company | Anchorage |
| Location | Singapore |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-07 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Member Of Client Experience, CXM at Anchorage: frequently asked questions
- What is the salary for this role?
- Anchorage has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Member Of Client Experience, CXM position remote, hybrid or onsite?
- The listing gives Singapore as the location and does not state a work mode.
- What is the application deadline?
- Anchorage has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Member Of Client Experience, CXM role?
- Use the Apply button on this page. It opens the original listing on jobs.lever.co, where you submit your application with the company.
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