Partner Enablement Lead, Beneficial Deployments

Anthropic · San Francisco, CA | New York City, NY

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic's Beneficial Deployments team brings Claude to organizations doing some of the world's most important work across the nonprofit and education sectors. These organizations share a problem: mission-critical work, thin budgets, and little slack to figure out new technology on their own. Our Customer Success team helps them go from first login to Claude being part of how their teams work, but we cannot do that one organization at a time, nor should we. The sector already has trusted intermediaries these organizations turn to first: networks, capacity builders, funder technical assistance providers, community colleges, and fellowship programs. This role exists to make those intermediaries as effective at activating and training organizations on Claude as our own Customer Success team is. As the Scaled Enablement Lead, you'll build the Claude for Nonprofits train-the-trainer program that qualifies intermediaries to onboard organizations and deliver Anthropic-designed workshops on our behalf. You'll own the kits, credentials, and quality gates that let them run the show without an Anthropic CSM in the room. You'll also own the enablement thinking behind scaling impact through Claude Corps : how what fellows learn and build serves every organization we support, not only the ones that host them. The people you enable are not selling Claude. They are trainers, implementers, and program staff whose job is to help mission-driven organizations meaningfully adopt AI. Your job is to make sure these intermediaries can do that with Claude, to the same bar we hold ourselves to, and to help them evolve their offerings as we learn what these organizations need. The measure of success for this role is organizations activated and trained well without Anthropic delivering it. You'll be half program builder, half facilitator. You'll design and deliver the first cohorts yourself, then make the system repeatable: kits, qualification paths, credentials, teach-back gates, and a refresh rhythm that keeps content current as our products change. You'll build on the operating model and certification infrastructure of Anthropic's Education team and own everything specific to this audience, working closely with Beneficial Deployments Customer Success, Partnerships, Claude Corps program leadership, and our Education teams. This is not a partner account management or alliances role, and it carries no quota. It is not a book-of-business Customer Success role either, though you'll spend time with organizations to stay grounded in what these nonprofits truly need. The role reports to the Customer Success Lead for Beneficial Deployments, has no direct reports today, and may grow into people management as the program scales. Expect periodic travel for in-person cohorts and sessions. Key responsibilities: Own the Claude for Nonprofits train-the-trainer program end to end: its tracks, the qualification path for each, the credential, and recertification Build the kits intermediaries teach from: an activation playbook covering kickoff, admin setup, launch, and Day 30/60/90 reviews, and workshop-in-a-box modules starting with AI fluency and use case discovery, each with a deck, facilitator guide, demo scripts, sample data, and workbook Recruit and qualify a pilot cohort of anchor intermediaries, then open a repeatable application process that routes each to the right track and the right home, whether the Claude Partner Network or a Beneficial Deployments credential Design and deliver enablement for network intermediaries, adapting the program to how each reaches and supports its members, and help them evolve their offerings as we learn what organizations need Build the connective tissue among intermediaries so they learn from each other: shared office hours, a facilitator cohort that stays together after qualification, and a clear path for bringing new intermediaries along Support the enablement thinking for Claude Corps: how we extend the reach of fellows and the organizations around the program, and how what they learn feeds back into the enablement every customer receives Hold the quality bar when Anthropic is not in the room through teach-back gates, graded mock sessions, shadowing, and session satisfaction and activation quality at or above Anthropic-led benchmarks Run the program as one system: content intake and refresh calendar, production standards, resource hub organization, learning management system courses and assessments, and the agreement and attribution model for intermediaries acting on Anthropic's behalf Own the program's numbers, including approved trainers, collaborator-led ac