Greenhouse ·
full-timePrincipal Product Marketing Manager - Competitive
Intercom · San Francisco, California
Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? Solutions PMM at Fin owns the narratives that shape how Fin wins in market: the stories the field uses in customer conversations, the narratives that power our campaigns, and the competitive strategy that helps us take and defend ground. This is a senior IC role. You drive impact through the quality of your thinking and your ability to move sales, enablement, and campaigns to execute with confidence. This role is competitive-first. Your first mission is to establish our compete function from the ground up - the intelligence, the messaging, and the system that keeps the field ahead of a fast-moving market. It's roughly 70% competitive today, expanding over time to support sales plays and enablement as the function matures. In a moment where AI makes it easy to copy features and stand up new competitors overnight, this is one of the highest-leverage roles in PMM. The Role You'll build and own how Fin positions itself against the competition - differentiation against our tier 1 competitors, a sustainable competitive intelligence program, and the plays and content that let the field act on it in real deals. You'll decide what "great compete" looks like at Fin and stand it up. You'll work directly with sales leadership, research, SEs, GTM strategy, and sales enablement. You'll be hands-on with the product, the market, and every competitor's moves. What will I be doing? Establish Fin's competitive function from the ground up - the intelligence, the messaging, and the operating system that keeps the field current without creating noise Define our competitive differentiation messaging against tier 1 competitors, and make sure it lands in compete campaigns, content, and field conversations Stand up a sustainable, AI-driven competitive intelligence program with Research, Solutions Engineering and GTM - tracking moves, updating positioning, and keeping the field ahead Operationalise competitive strategy so the field can act on it: battle cards, competitive plays, and objection handling that reps actually use Synthesise win/loss data, customer interviews, and market signals into strategic recommendations that feed back into product, marketing and ICP decisions Co-build the proactive compete motion - the sales plays and campaigns that drive win rates, not just defend against losses Over time, extend into sales plays and field enablement as the compete function matures - raising how the field sells against every alternative Create high-quality core PMM assets yourself, and maintain the competitive 'brain' of context that feeds our AI-first approach What we're looking for This role is for someone who is a hybrid: part strategist, part storyteller, part technologist. You move between customer insight, product detail, competitive analysis, and creative expression without friction. You've done this before 7+ years in product marketing, competitive intelligence, or solutions marketing at a B2B SaaS company You've owned competitive strategy end-to-end — not just battle cards, but how a company positions itself against a moving market — and ideally stood a compete function up from scratch You've turned win/loss, customer interviews, and market signal into strategy that changed how the field sells and what the product built You've built content the field actually uses, and can speak to what worked, what didn't, and why You've operated where product ships faster than messaging can keep up, and found a way to move at that pace without losing quality You think and write with precision Excellent written communication — you write crisp briefs, sharp narratives, and synthesis memos that drive alignment Strong editorial judgment — you know the difference between a sharp positioning statement and marketing language that means nothing You push back on vague claims and for
| Role | Principal Product Marketing Manager - Competitive |
|---|---|
| Company | Intercom |
| Location | San Francisco, California |
| Type | internship |
| Compensation | Not disclosed |
| Posted | 2026-09-21 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Principal Product Marketing Manager - Competitive at Intercom: frequently asked questions
- What is the salary for this role?
- Intercom has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Principal Product Marketing Manager - Competitive position remote, hybrid or onsite?
- The listing gives San Francisco, California as the location and does not state a work mode.
- What is the application deadline?
- Intercom has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Principal Product Marketing Manager - Competitive role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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