Greenhouse ·
full-timePrincipal Technical Marketing Engineer
Zscaler · San Jose, California, USA
Zscaler operates a global cloud security platform focused on Zero Trust architecture, helping organizations secure users, devices, and applications. As a Principal Technical Marketing Engineer, you will serve as a critical link between engineering teams and field operations, focusing on the company's Zero Trust Branch solutions. Your day-to-day responsibilities will involve architecting and maintaining complex lab environments that simulate real-world enterprise network topologies. You will lead hands-on Proof of Value engagements, guiding customers through technical validations to accelerate adoption. Additionally, the role requires deep networking expertise to troubleshoot L2/L3 anomalies and resolve escalations from the field. You will also be responsible for producing high-quality technical collateral, including deployment guides, reference architectures, and white papers, while delivering training workshops for systems engineers and channel partners. This position is well-suited for a hands-on practitioner with a strong background in networking who can balance high-level architectural strategy with granular technical execution. The role requires an individual who is comfortable working in a hybrid environment, collaborating across teams to bridge the gap between product development and customer-facing technical success.
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are seeking a hands-on, self-starting Technical Marketing Engineer (TME) with deep networking expertise to drive technical enablement, customer validation, and field readiness for our next-generation Zero Trust Branch solutions. This is a hybrid role on-site three days a week in San Jose, reporting to the VP, Product Management. In this high-impact role, you will architect and maintain complex lab environments, lead hands-on Proof of Value (POV) customer engagements, and provide technical troubleshooting to resolve escalations. As the bridge between engineering and field teams, you will author comprehensive deployment guides, technical collateral, and test plans while delivering interactive training to systems engineers and partners. This is an ideal position for a practitioner who thrives on solving real-world enterprise networking challenges and accelerating customer adoption across distributed edge environments. What you'll do (Role Expectations) Lead Customer Proof of Value (POV) Engagements & Field Validations by directly owning and executing hands-on technical POVs, architectural demonstrations, and pilot evaluations with enterprise prospects and customers to validate technical capabilities, eliminate sales friction, and accelerate enterprise deal closure Architect, Build, and Maintain Advanced Lab Topologies by designing, deploying, and maintaining resilient physical and virtual networking lab environments simulating complex enterprise branch, edge, retail network topologies to rigorously test product behavior, interoperability, and real-world scale Drive Complex Technical Troubleshooting & Escalation Resolution by serving as the direct technical escalation bridge between field teams and core engineering to diagnose, reproduce, and resolve critical L2/L3 networking escalations, network segmentation challenges, and packet-level anomalies during active customer pilots Author Technical Documentation, Deployment Guides, and Reference Architectures by developing production-ready technical collateral, including step-by-step deployment runbooks, reference architectures, white papers, competitive test plans, and solution briefs to standardize best practices and accelerate post-sales time-to-value Deliver Field Readiness & Enablement Training by creating and conducting high-impact technical training programs, interactive workshops, and technical webinars for Systems Engineers (SEs), professional services, and channel partner architects to scale deployment self-sufficiency across distributed enterprise environments Who You Are (Success Profile) You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome, navigating seamlessly between high-level strategy and hands-on execution. You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success. You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team. You are driven by innovation. You have a deep curiosity for how things work and are energized by solving complex technical challenges. You believe in the power of technology to accelerate transformation and are always looking for a better, more secure, and scalable way. You lead with integrity. You do the right thing, even when it’s hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent, transparent action. What We're Looking for (Minimum Qualifications) Demonstrated curiosity and active exploration of AI tools, with a proven h
| Role | Principal Technical Marketing Engineer |
|---|---|
| Company | Zscaler |
| Location | San Jose, California, USA |
| Compensation | Not disclosed |
| Posted | 2026-09-24 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Principal Technical Marketing Engineer at Zscaler: frequently asked questions
- What is the salary for this role?
- Zscaler has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Principal Technical Marketing Engineer position remote, hybrid or onsite?
- The listing gives San Jose, California, USA as the location and does not state a work mode.
- What is the application deadline?
- Zscaler has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Principal Technical Marketing Engineer role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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