Greenhouse ·
full-timeProduct Support Engineer III - Zia/zpa
Zscaler · Bangalore, IND; Mohali, IND
Zscaler operates a cloud-based security platform that facilitates digital transformation through its Zero Trust Exchange. As a Product Support Engineer III, you will function as a high-level technical expert within the Technical Assistance Center, focusing on resolving complex and critical escalations that require deep analytical skills. Your daily responsibilities involve debugging intricate network and security problems, interfacing directly with engineering teams to test and reproduce issues, and documenting resolutions for the internal knowledge base. You will also provide input on product direction and code changes based on real-world customer use cases. This role is well-suited for a seasoned professional with at least six years of experience in support engineering, particularly within networking or web security. The ideal candidate possesses expert knowledge of protocols such as HTTP, DNS, and SSL/TLS, alongside proficiency in Linux/Unix environments and network analysis tools like Wireshark. You should be comfortable navigating high-pressure environments, maintaining a bias for action, and leveraging AI tools to enhance troubleshooting workflows while collaborating across cross-functional teams.
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Product Support Engineer III to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers. What you’ll do (Role Expectations) Provide second line phone/email consultation to independently debug complex security/network problems Interface with Engineering and assist the customer with testing or troubleshooting Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle Who You Are (Success Profile) You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution. You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact. You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success. You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team. What We’re Looking for (Minimum Qualifications) Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving Minimum 6-year experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products Experience with operating systems such as Linux, Unix, and Free BSD Experience troubleshooting network issues and familiarity with the necessary tools (Ping, Traceroute, MTR etc) Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS etc Familiarity with Network Protocol Analyzers (tcpdump, Wireshark), Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS), authentication systems (LDAP, MS AD), VPN technologies (IPSec), and scripting (SHELL, Python, Perl) What Will Make You Stand Out (Preferred Qualifications) Demonstrated ability to leverage AI technologies and workflows to drive measurable operational efficiency Hands-on experience with Zscaler products Network Security related certifications #LI-Hybrid #LIRR1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leav
| Role | Product Support Engineer III - Zia/zpa |
|---|---|
| Company | Zscaler |
| Location | Bangalore, IND; Mohali, IND |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-20 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Product Support Engineer III - Zia/zpa at Zscaler: frequently asked questions
- What is the salary for this role?
- Zscaler has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Product Support Engineer III - Zia/zpa position remote, hybrid or onsite?
- The listing gives Bangalore, IND; Mohali, IND as the location and does not state a work mode.
- What is the application deadline?
- Zscaler has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Product Support Engineer III - Zia/zpa role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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