Greenhouse ·
full-timeSenior Analyst, Advanced Analytics - Gurugram
Airbnb · Gurugram
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Description Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Analytics Centre of Excellence (ACOE) at Airbnb, based in India, is a hub of knowledge and expertise that aims to provide data-driven decision-making, enabling Airbnb's business goals. The ACOE's vision is to build a world-class analytics organization that provides scalable analytics. We work with various business functions such as payments, trust, digital, customer support, hosting, sales, social, compliance, risk, platforms and partnership & economics. The ACOE's delivery framework is designed to provide relevant and contextual insights for data-driven decisions. This includes a one-stop solution for metrics, dashboards driving actionable insights, optimization of performance, measuring pre/post feature impact, sizing the ROI of opportunities, prioritization of opportunities, anomaly-driven alerting mechanisms, root cause analysis of metric deviation, and exploratory hypothesis testing. The Community You Will Join: We are looking for a Senior Analyst to serve as an AI Vision Multiplier for the CS organisation — a builder-analyst with a clear mandate to translate Airbnb’s internal AI capabilities into working solutions that make AI-powered analytics accessible, trusted, and actionable across CS. The analyst must have functional expertise in building analytical solutions and be a trusted partner to business teams and leaders, through providing insights, recommendations, and enabling data driven decisions. This role will sit under the Advanced Analytics family and support Business leaders within our Community Support organization. You will partner directly with functions and operational leaders across Community Support. This role will be responsible for making CS smarter and faster, and enable self-serve through data. You will be the team’s dedicated AI practitioner, building agentic solutions and intelligent interfaces that elevate the entire organisation toward self-serve. The Difference You Will Make: Build agentic analytics pipelines that automate insight generation across all key metrics including contact volume, handle time, and resolution quality — reducing analytical drag across CS. Develop reusable skill libraries — composable agent tools (volume lookups, NPS pulls, handle time calculations) callable across workflows and teams. Design and govern prompt templates and playbooks — standardised, governed prompts for recurring analytical questions (e.g. “what drove contact volume this week”). Build orchestration workflows — multi-step pipelines that chain skills together to produce automated insight narratives and proactive alerts without manual intervention. Deploy self-serve interfaces that enable non-technical personas to query certified data independently. Ship rapid, prompt-driven dashboards that compress the cycle from business question to live view, serving varied personas without analyst bottleneck. Automate business reviews — scheduled, agent-generated summaries of key CS metrics delivered to stakeholders without manual effort. Build and maintain evaluation and observability frameworks that monitor agent output quality, detect drift, and ensure outputs stay within governed data boundaries. Define, document, and certify metrics within Minerva 2.0 and Midas, ensuring agentic outputs and self-serve interfaces are anchored to a single source of truth across CS. A Typical Day: Drive the analytics roadmap, prioritization, and delivery of solutions in up to a quarter ahead. Execute projects with regular direction providing constant updates to business stakeholders, analytics management and deliver against agreed timelines. Partner with CS operational leaders to translate ambiguous business problems into agentic or automated analytical solutions — independently scoping, building, and iterating end to end. Prototype and ship prompt-driven dashboards and apps, compressing the cycle from question to live view for varied CS personas. Build and iterate on skill libraries and orchestration workflows, expanding the reusable agent toolkit available to the CS Analytics team. Monitor agent output quality via observability frameworks, identifying drift or hallucinations and maintaining governance standards. Engage directly with key stakeholders to prioritise the self-serve and automa
| Role | Senior Analyst, Advanced Analytics - Gurugram |
|---|---|
| Company | Airbnb |
| Location | Gurugram |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-14 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4About Airbnb
Airbnb is a global platform that facilitates travel and accommodation by connecting guests with hosts. Since its inception in 2007, the company has grown from its first three guests to hosting 1.5 billion arrivals. The platform operates through a network of 5 million hosts who provide lodging options to travelers worldwide. Airbnb maintains a global creative community and emphasizes a flexible work environment for its employees, allowing them to live and work in various locations where regulations permit.
More at Airbnb
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Internships at Airbnb
- Strategic Finance & Analytics Intern (MBA) · United States
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