Greenhouse ·
full-timeSenior Program Manager
Intercom · Dublin, Ireland
Fin, now part of Salesforce, focuses on AI-driven customer experience solutions, specifically through its AI agent technology designed to automate support across service, sales, and e-commerce channels. As a Senior Program Manager based in Dublin, you will join the Strategic Program Management team to oversee high-priority company initiatives and cross-functional projects. The role requires a hands-on operator capable of navigating ambiguity, defining clear program structures, and driving execution from inception to completion. You will work closely with senior leadership to identify business challenges, manage dependencies, and implement scalable operational improvements. This position is well-suited for a seasoned professional with over seven years of experience in program management or business operations who excels at connecting disparate business functions. The ideal candidate possesses strong operational judgment, the ability to influence executive stakeholders, and a track record of delivering complex projects within fast-moving environments. Prior experience in the B2B SaaS sector is considered an advantage for those looking to contribute to the company's evolving AI-focused workforce transformation.
Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? We're looking for a Senior Program Manager to join the Strategic Program Management team in Dublin. Our team helps drive Fin's most important company priorities, from company objectives to critical cross-functional projects and programs. We're looking for a versatile, hands-on operator who thrives on solving complex business problems. No two challenges will look quite the same. You'll need to get up to speed quickly, bring clarity to ambiguity, build strong partnerships across the business and take ownership of driving meaningful outcomes. What will I be doing? Partner with company leadership to drive Fin's highest-priority initiatives, from company objectives to critical cross-functional projects and programs. Step into complex, ambiguous or fast-moving areas of the business, quickly understand the problem, identify what needs to happen and take ownership of moving things forward. Shape and define programs of work, establishing clear priorities, outcomes, ownership and plans for successful execution. Get into the details to understand business challenges, surface open questions, identify trade-offs and help drive informed decisions. Work closely with senior leaders and cross-functional teams, building trusted relationships, bringing a point of view and challenging assumptions where needed. Establish the right structures and ways of working to create clarity, accountability and momentum, without introducing unnecessary complexity. Drive execution end to end, proactively identifying and resolving risks, blockers and dependencies to keep work moving and deliver results. Use data and business context to understand performance, inform recommendations and communicate progress, risks and decisions clearly to stakeholders and leadership. Identify opportunities to improve how Fin operates, introducing practical, scalable solutions that make teams more effective. Live our company values and be a role model for the people and teams you work with. What skills do I need? You have 7+ years of experience in program management, business operations or similar roles, with a track record of delivering complex, cross-functional projects and programs. Experience in B2B SaaS is a plus. You're a strong generalist who can quickly understand unfamiliar business problems, connect the dots across different functions and identify what needs to happen to move things forward. You have excellent operational judgment and know how to balance strategic thinking with hands-on execution. You're equally comfortable defining an approach and rolling up your sleeves to deliver it. You have experience working directly with senior leaders and executives, building credibility, influencing decisions and constructively challenging thinking where needed. You demonstrate a high degree of ownership and accountability, with the ability to independently drive multiple high-priority initiatives in an ambiguous, fast-paced environment. You have strong business acumen and are comfortable using data to understand problems, evaluate trade-offs, identify opportunities and make informed recommendations. You're proactive, resourceful and solutions-oriented, with a track record of navigating complexity, unblocking teams and driving work through to completion. You're an excellent communicator who can bring clarity to complex topics, facilitate productive discussions and tailor your communication to different audiences, including executive leadership. #LI-Hybrid Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences t
| Role | Senior Program Manager |
|---|---|
| Company | Intercom |
| Location | Dublin, Ireland |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-19 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Senior Program Manager at Intercom: frequently asked questions
- What is the salary for this role?
- Intercom has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Senior Program Manager position remote, hybrid or onsite?
- The listing gives Dublin, Ireland as the location and does not state a work mode.
- What is the application deadline?
- Intercom has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Senior Program Manager role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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