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Senior Director Product Analytics

Servicenow · Santa Clara, us

ServiceNow is a global provider of cloud‑based platforms that enable digital workflows for enterprises, focusing on IT service management, HR, security and customer service. The Senior Director of Product Analytics will be responsible for shaping the analytics vision across product lines, leading a team that builds and operationalises data pipelines, dashboards and advanced models to surface user behavior, adoption and performance insights. Day‑to‑day duties include defining key metrics, partnering with product managers and engineering to embed analytics into the product development lifecycle, presenting findings to senior leadership, and steering cross‑functional initiatives that improve product decisions and customer outcomes. The role demands a seasoned professional with a strong background in product analytics, data science or business intelligence, extensive experience in SaaS or enterprise software environments, and a proven track record of leading large, multi‑disciplinary teams. Ideal candidates combine deep analytical expertise with strategic thinking, excellent communication skills and the ability to translate complex data into actionable product strategy in a fast‑moving, technology‑driven organization.

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RoleSenior Director Product Analytics
CompanyServicenow
LocationSanta Clara, us
Typefull-time
CompensationNot disclosed
Posted2026-10-19
DeadlineRolling

Typical process for this type of role

A general guide — the exact steps for this specific listing may vary; check the original posting for details.

  1. 1ApplicationSubmit your resume through the apply link.
  2. 2ScreeningRecruiter reviews your background against the role.
  3. 3AssessmentA technical test, assignment, or coding round, depending on the role.
  4. 4Interview(s)One or more rounds with the hiring team.
  5. 5OfferOffer letter with compensation and start date.

Before you apply

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Senior Director Product Analytics at Servicenow: frequently asked questions

What is the salary for this role?
Servicenow has not stated compensation in the listing. Check the original posting or ask during the application process.
Is the Senior Director Product Analytics position remote, hybrid or onsite?
The listing gives Santa Clara, us as the location and does not state a work mode.
What is the application deadline?
Servicenow has not listed a fixed deadline, so apply early in case the opening is filled.
How do I apply for the Senior Director Product Analytics role?
Use the Apply button on this page. It opens the original listing on jobs.smartrecruiters.com, where you submit your application with the company.

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