Greenhouse ·
contractSenior Creative Program Manager
Gusto · Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid
Gusto provides payroll, health insurance, 401(k) and HR services to small businesses, letting owners focus on their craft and customers. With teams in Denver, San Francisco and New York, the company serves hundreds of thousands of businesses nationwide and emphasizes an AI‑native approach across its design organization. The Senior Creative Program Manager acts as the connective tissue between Gusto’s Brand Studio and cross‑functional partners such as Marketing, Product Marketing, R&D and Legal. Day‑to‑day responsibilities include executing the creative operations roadmap, unblocking projects, managing stakeholder expectations, and driving timelines for tier‑1 and tier‑2 launches as well as complex, multi‑channel integrated campaigns that involve multiple approval checkpoints and parallel workstreams. The role also involves standing up, optimizing and maintaining the Brand Studio dashboard and task tracker, ensuring consistent project‑management hygiene and capacity‑planning practices across the team. Ideal candidates are comfortable navigating fast‑changing, multi‑stakeholder environments, possess strong program‑management skills, enjoy building and refining creative workflows, and are eager to work with AI‑enabled tools to keep creative operations aligned and efficient.
About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve. All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy . AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process. About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we're proud to support more than 400,000 small businesses across the country, and we're building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About Design at Gusto Design at Gusto is made up of over 80 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We're a cross-functional group that is always looking for opportunities to build understanding and empathy for the people who use Gusto. We don't care much about swim lanes and though we care deeply about quality and craft, we are never precious about it. We work closely with cross-functional partners in Product, Engineering, Data, and Marketing to design, build, and ship experiences that make a real difference. We believe great design can make hard things possible, even delightful. We are building an AI-native creative organization — and we mean that seriously. We're looking for people who are already working this way: using AI to keep a growing team's systems, schedules, and stakeholders aligned, not just to move faster. This isn't a future aspiration — it's how we work now, and it's changing what creative operations looks like at Gusto and across the industry. About the Opportunity Gusto's Brand Studio is at an exciting inflection point. We’re scaling the team and building the systems to meet our growing ambition, from the brand refresh to increasingly complex, multi-channel integrated campaigns. We're looking for a Senior Creative Program Manager to be the connective tissue between Brand Studio and the cross-functional partners we build with: Marketing, PMM, R&D, and Legal. This role reports to the Manager of Creative Operations, who sets the operational roadmap and defines how the creative team interfaces with Marketing. You'll independently execute against that roadmap: unblocking projects, managing cross-functional stakeholders, and driving timelines across standard tier-1/tier-2 launches and complex, multi-channel integrated campaigns, each with its own approval checkpoint and parallel workstream. A core part of the role is helping stand up, optimize, and maintain the team's project infrastructure including the Brand Studio dashboard (an all-up project view for resourcing and capacity planning) and its task tracker, and driving consistent adoption and project management hygiene across the team and stakeholders. The Manager of Creative Operations leads the systems-level architecture; you'll help build it out and own ongoing optimization and maintenance. If you bring calm and clarity to fast-changing, multi-stakeholder work and you want to help shape, scale, and optimize the processes that let a growing in-house creative team meet this moment, this is your role. Here's what you'll do day-to-day Serve as the primary point of contact for cross-functional stakeholders (Marketing, PMM, Legal, R&D) across active projects including running daily/weekly updates, unblocking work, and escalating when needed Build and maintain creative workback schedules, keeping the project source of truth (in partnership with Marketing) current as scope, deliverables, and deadlines shift Manage vendor and agency relationships end to end including contractor paperwork, PO management, onboarding/access, and day-to-day production coordination with partners like STATE, Superside, and Uprise Art Own the legal & compliance review pipeline for your projects including submitting requests, chasing disclosures and input, and keeping creative moving through legal feedback Flag risks and dependencies early across creative projects, escalating to leadership before they become delivery problems Schedule and run feedback checkpoints from internal crits and stakeholder reviews to leadership sign-offs, and consolidate f
| Role | Senior Creative Program Manager |
|---|---|
| Company | Gusto |
| Location | Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid |
| Type | contract |
| Compensation | Not disclosed |
| Posted | 2026-10-08 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Senior Creative Program Manager at Gusto: frequently asked questions
- What is the salary for this role?
- Gusto has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Senior Creative Program Manager position remote, hybrid or onsite?
- The listing gives Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid as the location and does not state a work mode.
- What is the application deadline?
- Gusto has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Senior Creative Program Manager role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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