Who can apply for the Senior Staff Problem Manager role at Servicenow?

The listing asks for Bachelor's degree; freshers are welcome.

What is the salary for this role?

Servicenow has not stated compensation in the listing. Check the original posting or ask during the application process.

Is the Senior Staff Problem Manager position remote, hybrid or onsite?

The listing marks this role as onsite, with Sydney, au as the location.

What is the application deadline?

Servicenow has not listed a fixed deadline, so apply early in case the opening is filled.

How do I apply for the Senior Staff Problem Manager role?

Use the Apply button on this page. It opens the original listing on jobs.smartrecruiters.com, where you submit your application with the company.

SmartRecruiters · Posted 30 Sept 2026

full-time

Top Company

Senior Staff Problem Manager

Servicenow · Sydney, au

ServiceNow is a company that provides a cloud‑based platform for IT service management, workflow automation and broader enterprise service solutions. The Senior Staff Problem Manager role focuses on owning the end‑to‑end problem management process within the organization’s IT operations. Day‑to‑day responsibilities include leading major incident investigations, conducting root‑cause analysis, coordinating cross‑functional teams to implement permanent fixes, maintaining problem records, and driving continuous improvement initiatives to reduce recurrence. The role also involves mentoring junior analysts, reporting problem trends to stakeholders, and ensuring alignment with ITIL‑based practices and service level objectives. Candidates suited for this position typically have several years of experience in problem or incident management, a solid grasp of ITIL frameworks, strong analytical and communication abilities, and the capability to work collaboratively across technical and business teams in a fast‑paced environment.

problem managementincident managementitil frameworkroot cause analysisservice reliabilitycross functional collaborationcontinuous improvementstakeholder reporting

Education

Level: Bachelor's degree

IT Service ManagementOnsite

About the Role Senior Staff Problem Manager at ServiceNow in Sydney.

Role	Senior Staff Problem Manager
Company	Servicenow
Location	Sydney, au
Type	full-time
Compensation	Not disclosed
Posted	2026-09-30
Deadline	Rolling

Typical process for this type of role

A general guide — the exact steps for this specific listing may vary; check the original posting for details.

1ApplicationSubmit your resume through the apply link.
2ScreeningRecruiter reviews your background against the role.
3AssessmentA technical test, assignment, or coding round, depending on the role.
4Interview(s)One or more rounds with the hiring team.
5OfferOffer letter with compensation and start date.

Before you apply

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Senior Staff Problem Manager at Servicenow: frequently asked questions

Who can apply for the Senior Staff Problem Manager role at Servicenow?: The listing asks for Bachelor's degree; freshers are welcome.
What is the salary for this role?: Servicenow has not stated compensation in the listing. Check the original posting or ask during the application process.
Is the Senior Staff Problem Manager position remote, hybrid or onsite?: The listing marks this role as onsite, with Sydney, au as the location.
What is the application deadline?: Servicenow has not listed a fixed deadline, so apply early in case the opening is filled.
How do I apply for the Senior Staff Problem Manager role?: Use the Apply button on this page. It opens the original listing on jobs.smartrecruiters.com, where you submit your application with the company.