Greenhouse ·
full-timeStaff Program Manager – Product Operations & NPI
Zscaler · Santa Clara, California, USA
Zscaler is a cybersecurity company that delivers a cloud‑based Zero Trust Exchange platform to secure users, devices and applications for enterprises worldwide. The Staff Program Manager – Product Operations & NPI will lead the planning and execution of multiple product development initiatives, ensuring new features and capabilities are delivered on schedule and with high quality. Day‑to‑day responsibilities include acting as the central liaison between engineering, product, sales and technical teams, tracking program risks, removing bottlenecks, and providing regular status updates to senior leadership. The role also focuses on refining operational processes to improve collaboration and scalability, integrating feedback for continuous improvement, and championing the introduction of AI‑enabled tools to enhance workflows. Ideal candidates have eight or more years of program or product operations experience, preferably in SaaS or cybersecurity environments, demonstrate comfort with ambiguity, strong problem‑solving skills, a growth mindset, and a track record of using AI tools to boost productivity.
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Staff Program Manager – Product Operations & NPI. This is a Hybrid (Santa Clara, CA office 3 days a week) role, reporting to the Vice President of Product Operations & NPI in the Product Management department. This role offers a massive opportunity to champion innovation and make a significant mark on the planning and product roadmap at the forefront of the world’s cloud security leader by delivering never-before-seen capabilities in threat prevention, visibility, scalability, and business enablement. What you’ll do (Role Expectations) Leading and orchestrating the execution of multiple product development and launching programs to ensure timely delivery and high-quality outcomes. Acting as a central liaison for cross-functional alignment, addressing program risks, and resolving bottlenecks proactively to maximize the impact of Zscaler Product Innovation for internal/external stakeholders as well as sales/technical teams. Providing consistent updates to senior leadership and cross-functional stakeholders to ensure alignment on objectives and milestones. Optimizing operational processes to improve collaboration, scalability, and organizational impact Fostering a culture of iterative improvement by ensuring feedback is integrated into process refinements Who You Are (Success Profile) You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving. 8+ years of experience in Product Operations, Program Management, or NPI; preferably in SaaS or cybersecurity industries Demonstrated ability to manage complex new product introductions and programs via Strong cross-functional coordination skills with exceptional communication. An exceptional communicator skilled in aligning cross-functional stakeholders while providing clear updates to senior leadership. What Will Make You Stand Out (Preferred Qualifications) Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency. A strategic thinker, focused on business outcomes, with a proven ability to orchestrate complex programs from inception to delivery while being an advocate for continuous improvement. A proactive problem-solver who identifies and mitigates risks, efficiently resolving bottlenecks to ensure program success while continuously supporting Zscaler Practice. #LI-AJ1 #LI-Hybrid Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a m
| Role | Staff Program Manager – Product Operations & NPI |
|---|---|
| Company | Zscaler |
| Location | Santa Clara, California, USA |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-07 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Staff Program Manager – Product Operations & NPI at Zscaler: frequently asked questions
- What is the salary for this role?
- Zscaler has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Staff Program Manager – Product Operations & NPI position remote, hybrid or onsite?
- The listing gives Santa Clara, California, USA as the location and does not state a work mode.
- What is the application deadline?
- Zscaler has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Staff Program Manager – Product Operations & NPI role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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