Greenhouse ·
full-timeProduct Operations Manager
Brex · Vancouver, British Columbia, Canada
Brex is an intelligent finance platform that provides corporate cards, banking, and spend management software to businesses across global markets. As a Product Operations Manager, you will serve as the bridge between product, engineering, and customer-facing teams to ensure seamless product launches and operational readiness. Your daily responsibilities will involve managing the end-to-end launch process, including documentation, release communications, and cross-functional alignment through the weekly launch board. You will also oversee the company's product knowledge ecosystem, maintaining both the public-facing Help Center and internal documentation. A significant portion of this role involves leveraging AI-native automation to optimize workflows, requiring you to analyze performance metrics and refine internal systems to improve efficiency. The ideal candidate possesses a blend of product management, data analysis, and operational expertise. You should be comfortable leading a team while driving strategic improvements in how product information is structured for both human users and AI agents. This role is suited for a detail-oriented professional who can manage complex release cycles, handle escalations, and continuously iterate on processes to support a high-growth financial technology environment.
Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Operations at Brex Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong. What you'll do You'll lead the Product Operations team and own the operational readiness for Brex's product launches: the enablement that must be in place before a customer ever touches a new feature. You'll also own Brex's product knowledge, the Help Center, and our internal knowledge base, plus the measurement that tells us whether it lands. This is a role for someone who combines product manager, data, and operations skills and behaviors. You'll inherit a team that has already automated a large share of its own workflow, with a suite of production agents running much of the recurring work. Your job is not only to keep that running, but to push it further: expand what AI carries and reinvest the capacity it frees into the judgment work only people can do. We want to raise our evidence bar by using key metrics to hold ourselves accountable, focus on where the impact is greatest, and celebrate our wins. We treat AI as leverage, not as a deliverable, and we measure it by how it improves our efficiency and the quality of our deliverables. Where you'll work This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work! Responsibilities: Launch readiness and enablement Own launch readiness, ensuring documentation, release notes, training, and tooling are ready for each release. Adapt processes and team capacity as EPD’s release cadence evolves. Lead and improve OLAB, the weekly cross-functional board that assesses launch impact and aligns teams on readiness. Engage early in launches, using customer and product insights to shape the product experience. Lead customer-facing escalations and crisis response, establishing a single source of truth, coordinating communications, and running retrospectives. Documentation and product knowledge Own the lifecycle and quality of product documentation, keeping Help Center articles, internal knowledge, service descriptions, and implementation guides accurate, current, and clear. Partner with leadership and Engineering to structure and maintain product knowledge for people and AI systems. Turn AI support agent failure patterns into documentation improvements, with human validation of every AI-suggested change. Data and automation Define actionable metrics for self-service, chatbot containment, knowledge adoption, and queue health, with clear thresholds, owners, and responses. Expand team automation and set standards for effective AI use, including where human judgment remains essential. Team and cross-functional leadership Lead and develop a team of four product-domain owners, setting clear expectations and managing performance and career growth. Partner across product and customer-facing teams to deliver accurate, timely enablement, balancing readiness with delivery speed and making practical trade-offs. Communicate performance and strategy to CX leadership and executives, translating data into clear insights that drive decisions. Requirements 4+ years in Product Operations, Product Management, Program Management, or a related function, ideally in fast-paced tech or fintech. Experience partnering with Product and Engineering through full laun
| Role | Product Operations Manager |
|---|---|
| Company | Brex |
| Location | Vancouver, British Columbia, Canada |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-08 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4About Brex
Brex is a finance software platform that provides integrated financial services and software to help businesses manage their operations. The company serves over 35,000 customers, including startups, mid-size companies, and enterprises, as well as ecommerce brands. Its platform offers a suite of tools designed to automate financial workflows, including corporate cards, expense management, bill pay, accounting automation, and banking and treasury services. By utilizing AI-powered controls and integrations, Brex aims to help organizations manage spending, automate manual tasks, and operate globally across more than 120 countries. The platform is designed to support companies through various stages of growth, from initial launch to scaling operations.
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