Greenhouse ·
full-timeStaff UX Researcher
Okta · Toronto, Ontario, Canada
Okta is a company specializing in identity and access management infrastructure, focusing on securing digital identities for both humans and AI. As a Staff UX Researcher, you will operate at the intersection of security, identity, and artificial intelligence, constructing a research roadmap for key product pillars. Your day-to-day responsibilities will involve leading both qualitative and quantitative research to inform strategic product decisions, specifically regarding non-deterministic AI agents and automated workflows. You will be expected to pioneer research operations by integrating AI tools and prompt engineering to scale qualitative coding and synthesis. This role requires extensive collaboration with cross-functional teams, including product, design, and machine learning engineering, to ensure executive alignment on complex security and administrative workflows. This position is well-suited for an experienced researcher with at least seven years of background in complex B2B or enterprise software environments. The ideal candidate possesses a strong mastery of mixed-methods research, a technical mindset for working with developer-focused products, and the ability to translate complex data into high-impact narratives that drive organizational strategy.
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Position Description: You will proactively construct and own an AI-forward research roadmap for key product pillars at Okta, operating at the intersection of Identity, Security, and Artificial Intelligence. As a Staff-level individual contributor, you will drive both qualitative and quantitative methodologies to define user experiences for non-deterministic AI agents, automated workflows, and enterprise platforms. Additionally, you leverage agentic tools and AI workflows internally to scale qualitative coding, synthesis, and research operations across the organization. In this role, you’ll get to: Drive Product-shaping Research: Lead foundational and evaluative research to inform strategic and tactical product decisions. Execute Balanced Mixed-Methods: Drive qualitative depth (contextual inquiry, cognitive walkthroughs) and quantitative rigor (large-scale surveys, behavioral telemetry, statistical modeling) to evaluate AI products. Pioneer AI Research Operations: Integrate AI tools, prompt engineering, and agentic research workflows into your daily practice to accelerate quality research outputs. Lead Cross-Discipline Collaboration: Facilitate research to drive cross-discipline clarity, executive alignment, and decision-making across complex security and admin workflows. Solve Complex Problems: Bring stakeholders together across multiple teams to scope problems and collaborate on research in ways that nurture a culture of curiosity and learning. Cultivate Empathy: Design mechanisms to build up customer empathy and deep knowledge of our partners, end users, consumers, administrators, and other identified audiences. Tell High-Impact Stories: Represent your research to diverse audiences across the organization by telling compelling stories that motivate others to solve complex needs with your insights. You could be a fit if you have: Staff-Level Expertise: 7+ years of hands-on UX research experience in complex B2B, developer, or enterprise software environments, with a track record of driving product impact at a Senior or Staff level. Mixed-Methods Research Knowledge: Demonstrated equal mastery across Qualitative and Quantitative research methodologies. AI Tool Practitioner: Active daily practitioner of AI tools and prompt workflows to streamline research processes and execution, including but not limited to synthesis, structuring unstructured data, and scaling insight delivery. Domain Experience: Experience with products made for developers, administrators, or other technical audiences; experience working on security products is a strong plus. Strategic Problem Solving: Strong ability to plan, prioritize, organize, and solve complex problems independently while working with technical and business constraints. Cross-Functional Communication: History of effective communication, storytelling, and alignment across all levels of leadership and cross-functional partners (Product, Design, ML Engineering, Data Science). Mentorship & Leadership: Voracious learner and coach to people around you, raising the methodological and technical bar for the team. Education: Master’s or Ph.D. in Human-Computer Interaction (HCI), Cognitive Psychology, Computer Science, Data Science, Social Sciences, or equivalent industry experience. Nice-to-Have (Not required, but a plus): Advanced Quantitative Toolkit: SQL, R or Python, Cluster Analysis, Advanced Statistical Modeling, A/B Testing. AI Systems & Ops: Human-in-the-Loop (HITL) UX Evaluation, Advanced Prompt Engineering for Ops, Agentic Workflow Evaluation, Synthetic Data Validation. #LI-Hybrid #LI-MM P5763_3561171 Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can . The annual base salary range for this position for candidates located in Canada is between: $140,000 — $193,000 CAD The Okta Experience Supporting Your Well-Being Driving Social Impact Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is unite
| Role | Staff UX Researcher |
|---|---|
| Company | Okta |
| Location | Toronto, Ontario, Canada |
| Compensation | Not disclosed |
| Posted | 2026-09-30 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4About Okta
Okta, Inc. is an Identity-as-a-Service (IDaaS) company founded in 2009 and based in San Francisco. The company provides identity and access management solutions for workforces, customers, and AI agents. Its offerings include the Okta Platform for governance and the Auth0 Platform for authentication. Okta’s services are designed to secure human and machine identities, helping organizations manage access across their digital ecosystems. The company serves a diverse client base, including major government agencies and two-thirds of the Fortune 100, supporting thousands of organizations globally in securing their business operations and digital infrastructure.
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