Greenhouse ·
full-timeStrategic Program Manager
Gusto · Atlanta, GA - Hybrid; Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid; Scottsdale, AZ- Hybrid
Gusto is a platform dedicated to supporting small businesses by simplifying payroll, health insurance, 401(k) administration, and HR services. As a Strategic Program Manager, you will work within the Program Management Office to lead high-priority, cross-functional initiatives that bridge the gap between product development, engineering, and customer experience. Your day-to-day responsibilities involve designing and executing complex program roadmaps, managing operational readiness for new product launches, and integrating AI-driven solutions into service models. You will act as a central point of coordination, distilling technical information for executive leadership and ensuring that organizational processes remain scalable and efficient. This role is well-suited for a seasoned professional with extensive experience in program management or operations who excels at systems thinking and cross-departmental collaboration. Successful candidates should be comfortable navigating ambiguity, influencing stakeholders at all levels, and applying a data-driven approach to solve operational challenges while maintaining a strong focus on the end-user experience.
Education
- Level: Bachelor's degree
Key Skills
Notes
Hybrid work; 8+ years experience; AI-focused
Experience required
8-8 years experienceAbout the Role Strategic Program Manager will shape the future of customer experience in an AI‑enabled environment, partnering with executive leadership across Customer Experience, Product, Engineering, Data, Design, and Operations. Responsibilities - Lead and drive high‑priority, cross‑functional programs, owning success or failure. - Develop comprehensive program and project plans, charters, and roadmaps. - Identify frameworks, design principles, and propose creative solutions. - Collaborate with Engineering, Product, Design, and Business Technology teams on AI‑driven initiatives. - Distill complex technical concepts into clear updates for stakeholders. - Create and implement AI‑enabled readiness plans for product launches. - Shape reporting mechanisms and provide data‑driven insights to enhance CX strategy. - Influence executive‑level stakeholders through presentations and partnership. - Contribute to continuous improvement of operating models and tooling (Asana, JIRA, Confluence). Requirements - 8+ years experience in program management, operations, or related fields. - Strong strategic foresight, meticulous attention to detail, and creative problem‑solving. - Ability to work with AI tools and concepts. - Proficiency with Asana, JIRA, and Confluence. Eligibility
Skills for this role
Required skills
Also mentioned in the listing
| Role | Strategic Program Manager |
|---|---|
| Company | Gusto |
| Location | Atlanta, GA - Hybrid; Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid; Scottsdale, AZ - Hybrid |
| Compensation | Not disclosed |
| Posted | 2026-09-29 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Strategic Program Manager at Gusto: frequently asked questions
- Who can apply for the Strategic Program Manager role at Gusto?
- The listing asks for Bachelor's degree; 8-8 years of experience.
- What skills does the Strategic Program Manager role require?
- The listing highlights Program Management, AI, Asana, JIRA, Confluence. Show each of these in a project or past role on your resume.
- What is the salary for this role?
- Gusto has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Strategic Program Manager position remote, hybrid or onsite?
- The listing marks this role as hybrid, with Atlanta, GA - Hybrid; Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid; Scottsdale, AZ- Hybrid as the location.
- What is the application deadline?
- Gusto has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Strategic Program Manager role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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