Greenhouse ·
full-timeStrategy And Operations Manager, Executive Programs
Cloudflare · Hybrid
Cloudflare operates a global network that protects and accelerates internet applications for customers ranging from individual bloggers to large enterprises, routing traffic through its intelligent infrastructure to improve performance and reduce threats. The Strategy and Operations Manager for Executive Programs will lead high‑priority, cross‑functional initiatives, focusing on the Executive Briefing Center (EBC) programs in the San Francisco office. Day‑to‑day responsibilities include structuring ambiguous opportunities, developing recommendations, aligning stakeholders, and moving initiatives from concept through execution. The role owns end‑to‑end planning and delivery of strategic executive briefings—coordinating agendas, executive participation, logistics, catering, gifting, transportation, and vendor relationships while maintaining accurate records and reporting monthly success metrics to leadership. It also involves building reusable templates, training materials, and operating rhythms to scale successful programs, and partnering with teams across Sales, Customer Success, Product, Marketing, Finance, Legal, Workplace, and IT to ensure a seamless guest experience. The position suits candidates with strong strategic thinking, operational rigor, and experience in program or event management who thrive in ambiguous environments, enjoy working with senior executives, and can drive process improvements through data‑driven insights and collaboration.
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: San Francisco, CA What you'll do Cloudflare is looking for a Strategy and Operations Manager to lead high-priority, cross-functional initiatives that require strategic thinking, operational rigor, and strong execution. This role will support a dynamic portfolio of work that may include Executive Briefing programs, strategic events, business development initiatives, customer programs, and other company priorities. You will structure ambiguous opportunities, develop recommendations, align stakeholders, and move initiatives from concept through execution. You will also build the processes, tools, and operating rhythms needed to scale successful programs. Based in our San Francisco headquarters, this is a highly visible individual contributor role that works with Cloudflare executives, customers, external partners, and teams across Sales, Customer Success, Product, Marketing, Finance, Legal, Workplace, and IT. Responsibilities will include: Executive Briefing and Event Programs Act as the EBC Program representative in the San Francisco office and build strong relationships with all internal senior stakeholders in the United States, and other visitors. Promote and evangelize the EBC brand & value proposition within the region. Own the end-to-end planning and delivery of strategic Executive Briefings, aligning customer objectives, agendas, executive participation, logistics, and desired business outcomes. Maintain accurate program records and operational data, including schedules, attendee information, agenda changes, feedback, and follow-up actions. Deliver best-in-class executive experiences through hands-on coordination of registration, room setup, catering, gifting, surveys, and other briefing requirements. Own relationships with catering, gifting, hotel, and transportation vendors; establish service standards, coordinate delivery, and manage spend against budget. Partner with Workplace, IT, Sales, Customer Success, and other teams to deliver a seamless guest experience, resolve issues, and improve the broader office experience. Develop reusable templates, training, playbooks, and personalized briefing materials that improve program quality and scalability. Use feedback, program data, and stakeholder input to identify opportunities and lead improvements to the EBC operating model. Define and report monthly success metrics, customer insights, program performance, and recommendations to leadership. Strategy, Operations, and Special Projects Lead cross-functional special projects based on evolving company, customer, and executive priorities. Develop and manage strategic events and programs from concept through execution, measurement, and improvement. Support business development initiatives through opportunity research, partner evaluation, business-case development, and cross-functional coordination. Build scalable processes, tools, and operating rhythms that improve visibility, accountability, and execution. Step into high-priority initiatives where additional strategy, structure, or execution leadership is needed. Desired Skills 5+ years of experience in strategy and operations, program management, business development, strategic events, consulting, customer programs, or another highly cross-functional role. Very strong project management skills and can identify and solve problems quickly with minimal management guidance Outstanding customer service mentality and attention to
| Role | Strategy And Operations Manager, Executive Programs |
|---|---|
| Company | Cloudflare |
| Location | Hybrid |
| Compensation | Not disclosed |
| Posted | 2026-09-04 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Strategy And Operations Manager, Executive Programs at Cloudflare: frequently asked questions
- What is the salary for this role?
- Cloudflare has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Strategy And Operations Manager, Executive Programs position remote, hybrid or onsite?
- The listing gives Hybrid as the location and does not state a work mode.
- What is the application deadline?
- Cloudflare has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Strategy And Operations Manager, Executive Programs role?
- Use the Apply button on this page. It opens the original listing on boards.greenhouse.io, where you submit your application with the company.
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