Greenhouse ·
full-timeTechnical Success Manager- ANZ
Zscaler · Bangalore, IND
Zscaler provides a cloud‑native Zero Trust Exchange platform that secures users, devices and applications across public and private exchanges worldwide, enabling organizations to adopt SASE‑based security and digital transformation. The Technical Success Manager role is a hybrid position based in Bangalore, reporting to the Manager of Technical Success Management within Customer Success. Day‑to‑day activities include understanding customer goals and technical challenges, aligning Zscaler solutions to drive satisfaction, building deep relationships with key stakeholders, conducting periodic reviews, identifying growth opportunities, anticipating technical hurdles and providing proactive recommendations, mastering Zscaler products to contribute best‑practice content for internal and customer‑facing knowledge bases, and collaborating with Sales, Support and Product teams to ensure a seamless customer experience. The role suits candidates with five or more years of experience in customer‑facing roles that blend technical expertise and account management, hands‑on troubleshooting of network issues using tools like Ping, Traceroute and MTR, proficiency with Linux, Unix and FreeBSD, and a solid grasp of core networking protocols such as HTTP, SMTP, FTP and DNS. Ideal applicants are problem‑solvers who thrive in ambiguity, act with ownership, embrace a challenge culture of ongoing feedback, and demonstrate a growth mindset focused on continuous learning and teamwork.
Education
- Level: Bachelor's degree
Key Skills
Experience required
5-5 years experienceAbout the Role Technical Success Manager (TSM) role based in Bangalore, hybrid, reporting to Manager, Technical Success Management within Customer Success. Serve as strategic technical advisor to align Zscaler solutions with customer goals and drive long‑term satisfaction. Responsibilities Understand customer goals, technical challenges and business needs; build deep relationships with stakeholders; conduct periodic reviews; identify growth opportunities; anticipate technical hurdles and provide proactive recommendations; implement risk mitigation strategies; master Zscaler products and contribute to Knowledge Bases; collaborate across Sales, Support and Product teams. Requirements 5+ years experience in customer‑facing roles with technical expertise and account management; experience leading product feature implementations and driving best‑practice adoption; proficiency with Linux, Unix, FreeBSD operating systems; hands‑on troubleshooting network issues using Ping, Traceroute, MTR; solid understanding of core networking protocols HTTP, SMTP, FTP, DNS.
Skills for this role
Required skills
Also mentioned in the listing
| Role | Technical Success Manager- ANZ |
|---|---|
| Company | Zscaler |
| Location | Bangalore, IND |
| Compensation | Not disclosed |
| Posted | 2026-09-25 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Technical Success Manager- ANZ at Zscaler: frequently asked questions
- Who can apply for the Technical Success Manager- ANZ role at Zscaler?
- The listing asks for Bachelor's degree; 5-5 years of experience.
- What skills does the Technical Success Manager- ANZ role require?
- The listing highlights Linux, Unix, FreeBSD, Ping, Traceroute, MTR, HTTP, SMTP, FTP, DNS. Show each of these in a project or past role on your resume.
- What is the salary for this role?
- Zscaler has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Technical Success Manager- ANZ position remote, hybrid or onsite?
- The listing marks this role as hybrid, with Bangalore, IND as the location.
- What is the application deadline?
- Zscaler has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Technical Success Manager- ANZ role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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