Company Careers ·
full-timeGerente Sênior, Gerenciamento de Sucesso do Cliente (Experiência em Gestão de Pessoas Necessária)
Salesforce · India - Hyderabad
Salesforce é líder global em soluções de CRM impulsionadas por IA, com foco na transformação da força de trabalho e integração de software empresarial. Como Gerente Sênior de Gerenciamento de Sucesso do Cliente em Hyderabad, você liderará e orientará uma equipe de 8 a 15 Customer Success Managers dedicados à entrega do Signature Success Plan da empresa. Esta função envolve supervisionar a execução de ofertas de serviço premium, garantir a alocação eficiente de recursos e manter métricas elevadas de satisfação do cliente. Você será responsável por cultivar relacionamentos fortes com stakeholders executivos, gerenciar proativamente contas de alto risco e colaborar com equipes multifuncionais, incluindo vendas e renovações, para impulsionar o crescimento e a realização de valor. O cargo requer um candidato com experiência significativa em liderança de linha de frente e comprovada capacidade de influenciar resultados em um ambiente complexo de nível empresarial. É ideal para um profissional que se destaca em gestão de pessoas, planejamento estratégico de recursos e navegação em interações críticas com clientes para garantir o sucesso de parcerias de longo prazo.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. SENIOR MANAGER, CUSTOMER SUCCESS MANAGER About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Role Summary For our customers who wish to get the most value out of Salesforce with an enterprise experience, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. The Frontline Senior Manager - Customer success manager ensures that their team of 8-15 Customer Success Managers consistently offers a premium Signature experience to our customers. This role isn’t just about leadership; it's about encouraging collaboration across various facets of Salesforce, from ensuring efficient allocation of the team to aligning the right resources for customer delivery. Simultaneously, they cultivate valuable executive relationships, handle risk with foresight, and deepen connections with our broader Salesforce teams. Responsibilities: Lead and develop a dedicated team of Customer Success Managers, emphasizing the delivery of our Signature customer experience. Ensure efficient allocation of Customer Success Managers and collaborate with delivery leaders to align the best resources for our customers. Lead all aspects of the execution of Signature offers for designated clouds, focusing on customer satisfaction and success score metrics. Develop executive relationships with customers and assist in handling customer issues and improving the value derived from their Signature investments. Proactively identify and address high-risk customers, aligning internal teams including executive sponsors and corrective actions Partner closely with Account Executives and other Salesforce teams, ensuring cohesive relationships. Partner with the Renewals team and Success Plan Sales to ensure Signature Success Plan renewals and growth across teams. Ensure that team activities adhere to the obligations of the Signature Offer and Account Success goals. Cultivate the professional growth of the team in alignment with Account Success and individual career path objectives. Preferred Qualifications and Skills: Successful track record in customer success or related roles, with at least 5 years in a front-line leadership position. Demonstrable experience in leading customer success teams, with a focus on customized customer experiences. Strong ability to collaborate and drive outcomes across multiple internal teams and external partners. Ability to drive effective and influencing conversations at the C-level. Facilitate difficult discussions and be adept at handling objections. Knowledge in one or more lines of business. Proficient in risk management, with a proactive approach to identifying and addressing potential issues. Drive important metrics related to Customer Success Score, Customer Satisfaction, and Signature Adoption. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Shifts - Candidate should be comfortable working in AMER shifts (6:30 PM - 3:30 AM) as well. Learn more about CSG here: Watch now. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce t
| Role | Senior Manager, Customer Success Management(people Management Experience Required) |
|---|---|
| Company | Salesforce |
| Location | India - Hyderabad |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-12 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Gerente Sênior, Gerenciamento de Sucesso do Cliente (Experiência em Gestão de Pessoas Necessária) at Salesforce: frequently asked questions
- What is the salary for this role?
- Salesforce has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Gerente Sênior, Gerenciamento de Sucesso do Cliente (Experiência em Gestão de Pessoas Necessária) position remote, hybrid or onsite?
- The listing gives India - Hyderabad as the location and does not state a work mode.
- What is the application deadline?
- Salesforce has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Gerente Sênior, Gerenciamento de Sucesso do Cliente (Experiência em Gestão de Pessoas Necessária) role?
- Use the Apply button on this page. It opens the original listing on salesforce.wd12.myworkdayjobs.com, where you submit your application with the company.
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