Greenhouse ·
full-timeConcierge Specialist III
Coinbase · Remote - Ireland
Coinbase operates as a cryptocurrency exchange and financial services platform that enables users to buy, sell, store and use digital assets. As a Concierge Specialist III on the Customer Experience team, the role focuses on managing a portfolio of high‑value consumer customers, acting as their main point of contact and trusted advisor across Coinbase’s product suite. Daily activities include onboarding new clients, guiding them through account setup, security, funding and initial use of features such as staking and Coinbase One; monitoring accounts for early signs of issues and resolving them or escalating to specialist teams; driving adoption of new capabilities by tailoring recommendations to each customer’s goals; collaborating with product, engineering and operations groups to surface feedback and improve processes; and maintaining records in CRM or support tools while using generative AI responsibly to streamline workflows. The position suits candidates with at least two years of experience in enterprise or account‑management roles, a basic grasp of blockchain and custody concepts, proficiency with Google Workspace and CRM platforms, and a track record of handling multiple priorities while delivering timely, high‑quality resolutions.
Education
- Level: Bachelor's degree
Key Skills
Notes
Remote‑first with quarterly in‑person surges; 2+ years experience required; €53,100 salary
Experience required
2-2 years experienceAbout the Role Concierge on the Customer Experience team serving as primary relationship owner for high‑value customers, delivering world‑class service across Coinbase products. Responsibilities Own and deepen relationships with high‑value consumer customers; lead end‑to‑end onboarding; monitor accounts proactively; drive adoption of features such as staking and Coinbase One; partner with internal subject‑matter specialists; represent voice of the customer and surface insights. Requirements 2+ years in enterprise customer management or account management; foundational knowledge of blockchain, cryptocurrency, staking, custody; proficiency with Google Suite and CRM/support tools like Salesforce and Zendesk; ability to manage competing priorities; cross‑functional collaboration experience; responsible use of generative AI.
Skills for this role
Required skills
Also mentioned in the listing
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Concierge Specialist III at Coinbase: frequently asked questions
- Who can apply for the Concierge Specialist III role at Coinbase?
- The listing asks for Bachelor's degree; 2-2 years of experience.
- What skills does the Concierge Specialist III role require?
- The listing highlights Google Suite, Salesforce, Zendesk, Generative AI, Blockchain, Cryptocurrency, Staking, Custody. Show each of these in a project or past role on your resume.
- What is the salary for this role?
- Coinbase has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Concierge Specialist III position remote, hybrid or onsite?
- The listing marks this role as hybrid, with Remote - Ireland as the location.
- What is the application deadline?
- Coinbase has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Concierge Specialist III role?
- Use the Apply button on this page. It opens the original listing on coinbase.com, where you submit your application with the company.
More at Coinbase
Other jobs at Coinbase
- Corporate Development Manager · Remote - USA
- Senior Accountant · Remote - UAE
- Broker Dealer Operations, Associate · Remote - USA
- Senior Software Engineer (institutional, Settlements & Transfers) · Remote - USA
- Senior Producer · Remote - USA
Explore Related Placements
// similar opportunities
You might also like
Benefits Specialist
Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ plat...
Customer Support Specialist
Mercury
Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 300,000 startups and small bus...
Data Specialist
Watershed
About Watershed Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage ...
Senior International Payroll Analyst
Twilio
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of...
Payroll Operations Specialist
Mercury
About the Role & Team The Payroll Operations Specialist supports the compliance infrastructure that keeps our customers’ payroll operations running smoothly. Yo...
Supply Chain Specialist
Plentific
About Us At Plentific, we’re redefining property management in real time. Our mission is to lead real estate through the transformative journey into "The World ...