Customer Evidence Manager

Dropbox is a cloud‑based file storage and collaboration platform that helps individuals and teams store, share, and work on content across devices. The Customer Evidence Manager role is a senior individual‑contributor position focused on building and operating the customer‑proof infrastructure that supports Dropbox’s managed sales motion. Day‑to‑day responsibilities include identifying customer advocates, coordinating outreach with account teams, managing consent and approvals, and setting the creative and editorial direction for case studies, ROI studies, video testimonials, peer reviews and competitive validation. The manager briefs and directs agency partners who produce the assets, organizes the resulting content in sales enablement tools such as Highspot, and ensures the right proof is surfaced to sellers at the appropriate deal stage. They also partner with Sales, Customer Success, Campaign Enablement and product teams to prioritize evidence across Dropbox’s product suite, track utilization and impact on pipeline, win rates and sales‑cycle velocity, and provide regular performance reporting to senior leadership. The role suits a candidate with eight or more years of B2B content marketing, customer marketing or sales enablement experience, a strong grasp of complex sales cycles, editorial instincts for credible customer stories, and experience managing agency relationships and sales enablement platforms.