Greenhouse ·
full-timeDirector, Supplier Relations APAC
Twilio · Remote - Australia; Remote - Japan
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Director, Supplier Relations APAC About the job Twilio is seeking an experienced Director, Supplier Relations to execute our supply strategy, manage regional vendor and carrier partnerships, and lead a team of supplier relations specialists across Asia-Pacific (APAC). In this role, you will translate regional connectivity strategy into operational execution, optimizing COGS, route quality, and direct supplier partnerships. Working closely with cross-functional partners in Sales, Product, Legal, and Operations, you will ensure Twilio's infrastructure reliably aligns with rapid enterprise growth across diverse APAC markets. Responsibilities Team Leadership & Development: Direct, mentor, and manage a team of supplier relations specialists and analysts, fostering operational excellence and regional alignment across APAC. Supplier Procurement & Negotiations: Lead commercial negotiations with regional telecommunications carriers, messaging aggregators, and OTT suppliers to secure competitive unit economics (COGS) and expand direct connectivity. GTM & Product Alignment: Partner with APAC Sales and Product teams to analyze market demand, forecast capacity needs, and support localized go-to-market strategies for key growth countries. Route Quality & Analytics: Continuously monitor supplier performance, route latency, delivery success rates, and margins, using data-driven insights to optimize traffic allocation. Regulatory & Compliance Execution: Operationalize regional telecommunications mandates, local sender ID registries, and anti-spam regulations across APAC markets in coordination with Legal and Regulatory teams. Operational Escalations: Serve as the primary escalation point for supplier SLA breaches, network disruptions, and service degradations to maintain high platform uptime. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Minimum of 7 years in the telecommunications or CPaaS industry, with at least 3 years in a leadership or senior supplier/carrier management role. Deep understanding of APAC telecommunications ecosystems, messaging aggregators, and regional market dynamics. Proven track record of negotiating commercial supplier agreements and driving unit economics (COGS) optimization. Experience collaborating with Sales, Product, and Operations to translate revenue demand into supplier capacity. Strong analytical skills with experience leveraging performance metrics and data tools for route optimization. Desired: Professional fluency in English and an additional APAC language (e.g., Japanese, Mandarin, or Bahasa). Bachelor's degree in Telecommunications, Business, or a related field. Technical understanding of core communications protocols and standards (e.g., SMPP, SIP, REST APIs, A2P/P2P messaging). Location This role will be remote based in key APAC locations (Australia or Japan). Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% to 25% regional travel anticipated for supplier engagements and internal team alignment. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So,
Director, Supplier Relations APAC: role and responsibilities
- Direct and mentor a team of supplier relations specialists and analysts across APAC.
- Lead commercial negotiations with regional telecom carriers, messaging aggregators and OTT suppliers to secure competitive COGS and expand connectivity.
- Partner with APAC Sales and Product teams to forecast capacity needs and support localized go‑to‑market strategies.
- Monitor supplier performance metrics such as route latency, delivery success rates and margins to optimize traffic allocation.
- Act as the primary escalation point for supplier SLA breaches, network disruptions and service degradations to maintain platform uptime.
| Role | Director, Supplier Relations APAC |
|---|---|
| Company | Twilio |
| Location | Remote - Australia; Remote - Japan |
| Compensation | Not disclosed |
| Posted | 2026-09-29 |
| Deadline | Rolling |
How to prepare for the Director, Supplier Relations APAC role
- Research the APAC telecommunications ecosystem, including major carriers, messaging aggregators and regional regulatory requirements.
- Prepare concrete examples of leading supplier or carrier negotiations that improved unit economics or expanded connectivity.
- Highlight leadership experience by describing how you built, mentored, and aligned cross‑functional teams toward operational excellence.
- Demonstrate data‑driven decision making by showcasing how you used performance analytics to optimize routes and reduce costs.
Common mistakes to avoid
- Failing to emphasize specific APAC market experience; instead, cite relevant regional projects to fix it.
- Overlooking the importance of regulatory compliance; study local telecom mandates and be ready to discuss them.
- Listing generic leadership skills without concrete outcomes; quantify team improvements or negotiation results to correct it.
- Neglecting to mention data‑analytics capabilities; reference tools or metrics you used to monitor route quality.
Resume keywords for this listing
Terms the listing itself uses. Include the ones you can back with a project or experience.
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Director, Supplier Relations APAC at Twilio: frequently asked questions
- What is the salary for this role?
- Twilio has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Director, Supplier Relations APAC position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote - Australia; Remote - Japan as the location.
- What is the application deadline?
- Twilio has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Director, Supplier Relations APAC role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
- What minimum experience is required for this role?
- The listing requires a minimum of 7 years in the telecommunications or CPaaS industry, with at least 3 years in a leadership or senior supplier/carrier management role.
- Is this internship remote?
- The listing states the role is remote for Australia and Japan, but also notes that you may be asked to attend in‑person gatherings on an ad‑hoc basis.
- What skills should I highlight in my application?
- Focus on APAC telecommunications knowledge, supplier and carrier negotiation experience, team leadership, data‑driven performance monitoring, and regulatory compliance.
- Will there be a stipend or salary?
- Compensation details are not stated in the listing.
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