Greenhouse ·
full-timeExecutive Business Partner
Twilio · Remote - US
Twilio is a company operating in the communications and software development space, providing solutions that enable businesses to build personalized customer experiences. As an Executive Business Partner, you will serve as a high-level administrative and operational support lead for company executives. Your day-to-day responsibilities will involve managing complex calendars, coordinating international travel, and handling expense reporting. You will act as a primary point of contact for the executive's direct reports, drafting communications, preparing presentation materials, and tracking project milestones to ensure team accountability. The role requires you to proactively manage meeting agendas, facilitate logistics for strategic offsites, and identify opportunities to streamline internal processes. This position is well-suited for candidates with at least five years of experience supporting leadership in fast-paced, high-tech environments. You should be comfortable making independent decisions, managing competing priorities with discretion, and building strong cross-functional relationships. The role demands exceptional organizational skills, a high degree of integrity when handling confidential information, and the ability to maintain productivity in a remote-first work setting.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next Executive Business Partner on Twilio’s people team. About the job This position is needed to provide proactive calendar support, juggling multiple deliverables with competing deadlines and taking effective action without knowing the full picture. You will partner with executives to drive execution on team initiatives in support of business priorities. You will serve as a point person for both your executives direct reports and the administrative business partners in your organization. Responsibilities In this role, you’ll: Manage complex travel on behalf of your executives, prepare expenses, organize and assist with special events, team activities and successful meetings through research, participant coordination, material preparation and logistics management. Partner with your execs to understand their priorities in order to effectively address meeting requests and manage complex calendars, stack rank meeting requests and redirect as needed, work independently and make decisions on behalf of your executive. Act as a point person for your executives’ direct reports, building strong relationships across their team to progress your executives’ priorities and address difficult situations as needed. Draft presentations, take meeting minutes/actions, and coordinate oral and written communication for executives. This could include drafting communications and doing team survey analysis. Manage meeting topics and agendas, coordinate presenters, and manage time during meetings Drive accountability with team project deliverables, updating project trackers and ensuring milestones and actions are completed. Identify opportunities to streamline processes, optimizing for efficiency and positive experience. Lead end-to-end planning and execution of executive offsites and strategic team gatherings, including budgeting, venue sourcing, agenda creation, and stakeholder coordination. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 5+ years’ experience supporting executives in a fast-paced environment within the High Tech industry with the ability to make good decisions in a fast-paced environment with changing priorities. Superior attention to detail and high level of integrity and discretion in handling confidential information; strong verbal and written communication skills along with excellent organizational skills. Demonstrated ability to build cross-functional relationships, partner closely with leaders, and keep multiple teams and projects on track in parallel. Plan and facilitate virtual, in person, or hybrid leadership summits and team-building events Experience with contract management, procurement processes and general business workflows Proficiency with common administrative tools (i.e. Zoom, G-Suite, etc.) and some experience with using AI for productivity gains. Desired: Internal communications experience - drafting emails, program updates, etc. Bachelor’s Degree/Diploma Business/Sales/Communications desirable but not mandatory Experience planning and preparing for business operating cadences such as Quarterly Business Reviews or Long Range Planning meetings. Location This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5-10% travel is anticipated to help you connect in-person in a meani
Executive Business Partner: role and responsibilities
- Manage executives' complex travel arrangements, prepare expense reports, and coordinate logistics for special events and team activities.
- Partner with executives to understand priorities, manage complex calendars, stack-rank meeting requests, and make independent decisions on their behalf.
- Serve as a point person for executives' direct reports, building relationships to advance priorities and address difficult situations.
- Draft presentations, take meeting minutes, coordinate oral and written communications, and conduct team survey analysis.
| Role | Executive Business Partner |
|---|---|
| Company | Twilio |
| Location | Remote - US |
| Compensation | Not disclosed |
| Posted | 2026-09-30 |
| Deadline | Rolling |
How to prepare for the Executive Business Partner role
- Highlight specific experience managing executive calendars and coordinating complex travel using tools like Outlook or Google Calendar.
- Showcase examples of preparing expense reports and organizing events, detailing your role in logistics, participant coordination, and material preparation.
- Demonstrate ability to draft clear communications, take meeting minutes, and analyze survey data, citing any relevant writing or analytical projects.
- Emphasize experience with project tracking, process improvement initiatives, and budgeting or vendor coordination for offsites or gatherings.
Common mistakes to avoid
- Listing only generic administrative tasks without showing how you supported executive decision-making; fix: Include concrete examples where you prioritized meetings or made independent decisions on behalf of leaders.
- Omitting experience with budgeting, venue sourcing, or stakeholder coordination for events; fix: Describe any event planning or offsite involvement, specifying budget amounts or vendor interactions.
- Using vague language like “responsible for” instead of action verbs; fix: Start each bullet with strong verbs such as “managed,” “coordinated,” “drafted,” or “optimized.”
- Failing to mention familiarity with AI‑assisted hiring tools or remote‑first work practices; fix: Note any experience with AI‑driven platforms or remote collaboration tools if applicable.
Resume keywords for this listing
Terms the listing itself uses. Include the ones you can back with a project or experience.
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Executive Business Partner at Twilio: frequently asked questions
- What is the salary for this role?
- Twilio has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Executive Business Partner position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote - US as the location.
- What is the application deadline?
- Twilio has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Executive Business Partner role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
- What are the eligibility criteria for this internship?
- The listing does not state specific eligibility criteria such as degree, course, batch, or experience requirements.
- What skills or experiences does Twilio look for in an Executive Business Partner intern?
- The listing emphasizes calendar support, complex travel and expense management, event coordination, meeting facilitation, communication drafting, project tracking, process improvement, budgeting, venue sourcing, agenda creation, and stakeholder coordination.
- Is the internship remote, hybrid, or on‑site?
- The listing notes that Twilio is a remote‑first company and the role is remote‑US, but it may require occasional in‑person attendance for team gatherings, off‑sites, or customer meetings.
- How should I prepare for the interview for this role?
- Prepare to discuss specific examples of managing executives’ calendars, organizing travel and events, drafting communications, tracking project deliverables, and improving processes; be ready to explain how you prioritize competing demands and make decisions with incomplete information.
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