Greenhouse ·
full-timeNew Business Account Executive
Twilio · Remote - Japan
Twilio provides cloud‑based communications APIs that let developers embed messaging, voice, and video capabilities into applications. As a New Business Account Executive based remotely in Japan, you will focus on acquiring new customers for Twilio’s platform across industries such as retail, finance, manufacturing, transportation, public sector and technology start‑ups. Day‑to‑day activities include building a territory plan, identifying target accounts, and executing outreach strategies to win deals. You will collaborate with demand‑generation marketing, digital sales, partner managers and systems engineers, using Salesforce to manage pipelines and forecast results. Acting as a spokesperson for Twilio’s mission and values, you will engage with application owners, product managers, line‑of‑business leaders and C‑suite executives, translating technical capabilities into business value. The role suits candidates with five or more years of high‑touch sales experience, a proven ability to grow business with technical and enterprise buyers, comfort influencing senior stakeholders, and fluency in English. Prior exposure to telecom, SaaS, CPaaS or cloud‑technology sales is advantageous.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next New Business Account Executive in Japan About the job This position is to play a key role as part of the growth strategy of Twilio Japan by winning new customers. You will be responsible for developing a strategy to acquire new customers for Twilio, collaborate with internal stakeholders, such as demand generation marketing, digital sales, partner managers and system engineers. Our customers are often application owners, product managers, line of business executives, CxO’s, Head’s of invitation, omni channel and digital strategy partners. Customer industries and segments are also spread from retail, financial services, manufacturing, transportation, public sectors, independent software vendors, system integrators and fast moving technology startups Responsibilities In this role, you’ll: Develop and implement a comprehensive territory plan, winning strategy for target accounts, execute and adjust plan and priorities to maximize results of winning new customers and its business. Collaborate with internal stakeholders, align shared goals and strategy and obtain support from them Forecast the business, including sales funnel management, systematic follow up and discipline by utilizing SFDC and its supplement tools as source of truth for business and its pipelines. Be an active spokesperson for Twilio Mission, Vision and Value, Corporate Story to our customers, potential customers, and any external partners who collaborate. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 5+ years of combined experience in high-touch sales experience. Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships. Demonstrated track record of growth of business, growth strategy development and execution. Challenger mindset with appetite to acquire new business and customers Record of delivering market driven results, especially to scale and enterprise customers Business-level proficiency in English (both spoken and written) is preferred to effectively collaborate with internal stakeholders. Desired: Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms Software, SaaS, CPaaS or CCaaS experience Cloud Technology Sales - IaaS/PaaS, virtualization, security Experience working with/at System Integrators, Resell and Value-Added resellers to drive large and broad customer coverage with external partner organizations Location This role will be remote, and based in Japan Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings,
| Role | New Business Account Executive |
|---|---|
| Company | Twilio |
| Location | Remote - Japan |
| Compensation | Not disclosed |
| Posted | 2026-09-30 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4New Business Account Executive at Twilio: frequently asked questions
- What is the salary for this role?
- Twilio has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the New Business Account Executive position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote - Japan as the location.
- What is the application deadline?
- Twilio has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the New Business Account Executive role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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