Greenhouse ·
contractOperations Enablement Lead
Affirm · Remote Canada
Affirm is a fintech company that offers buy‑now‑pay‑later credit with transparent terms. The Operations Enablement Lead will work remotely for the Canadian market, overseeing programs that translate the firm’s servicing strategy into scalable, compliant processes. Day‑to‑day duties include defining roadmaps, coordinating cross‑functional initiatives with product, engineering, compliance and external vendors, and managing change through Lean‑Six‑Sigma and data‑driven methods. The role also builds and maintains knowledge assets such as SOPs, job aids and AI‑enabled tools, designs onboarding and continuous‑learning curricula, and monitors performance against KPIs and regulatory requirements. Ideal candidates are senior‑level leaders with experience in operations program management, process improvement, and learning‑design, comfortable handling complex regulated environments and influencing senior stakeholders. Strong analytical, communication and project‑execution skills are essential, as is the ability to translate technical concepts for both human and AI agents.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. About the Operations team The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk. About the role Affirm is seeking an Operations Enablement leader to drive scalable, compliant, and high-quality servicing experiences across our Operations organization. In this role, you will define and execute strategies that enable our servicing operations to scale efficiently while maintaining exceptional customer and merchant outcomes. You will set the vision for operational readiness, ensuring that people, processes, and enablement systems evolve in lockstep with Affirm’s servicing strategy. As a member of the Operations Enablement team, you will own a portfolio of cross-functional initiatives aligned to strategic priorities - driving delivery across timelines, dependencies, and measurable business outcomes. You will define and execute servicing strategies by developing clear program roadmaps and execution plans and be responsible for planning, coordination, documentation, change management and measurement across assigned initiatives to ensure operational readiness and measurable outcomes. This role works closely with partners across Product, Engineering, Operations, Compliance, and external vendors to align priorities and ensure readiness for key business and regulatory changes. Serving as a connector between servicing strategy and day-to-day execution, you will translate strategy into scalable operational capabilities. We are looking for a hands-on, data-driven leader who thrives in complex, regulated environments and is passionate about building durable, high-quality servicing experiences at scale. What you'll do Own Program Performance: Lead complex cross-functional programs and initiatives, ensuring alignment with servicing strategy, OKRs, and long-term business priorities. Set Strategic Direction: Define and execute the servicing strategy developing clear program roadmaps and execution plans, tracking progress against KPIs, timelines, and budgets. Lead Transformation Initiatives: Drive enterprise-wide improvements leveraging Lean Six Sigma, change management, and data-driven methodologies to unlock efficiency, compliance, and customer satisfaction. Build Technical Resources: Collaborate with product and engineering teams to translate technical concepts into clear manuals and resources for both human and AI agents. Elevate Knowledge Management: Architect and evolve our knowledge ecosystem (SOPs, job aids, learning platforms, AI-enabled knowledge tools), ensuring resources are accurate, engaging, and accessible at scale. Translate Technical Concepts: Apply technical depth to plan, design, and create complex operational, instructional, and procedural content, translating technical concepts into clear resources for both human and AI agents. Own Learning & Training Strategy: Oversee end-to-end design and delivery of training programs (onboarding, continuous learning, new product rollouts), ensuring effectiveness through measurement and feedback loops. Champion Global Readiness: Anticipate and design for operational needs tied to product launches, program expansion, and regulatory changes. Drive Insights: Use metrics, dashboards, and qualitative feedback to continuously assess workflows, knowledge adoption, training impact, and localization quality, while influencing senior leadership decisions. Influence & Partner at Scale: Serve as a trusted advisor to executives, cross-functional partners, and vendor leaders - driving alignment between company goals and day-to-day execution. Build a High-Performing Ecosystem: Lead and coach augmented staff, contractors, and cross-functional contributors to deliver world-class content and learning experiences. Lead Change at Scale: Ensure global teams successfully adopt new processes, platforms, and resources through structured change management practices. Expand Program Scope: Take on additional program and project management responsibilities as needed, developing working knowledge across adjacent domains to support evolving business needs. What we look for 5+ years of experience in program management or product operations, preferably within large-scale or global operations. Proven track record of setting strategy and delivering measurable impact across efficiency, compliance, and customer experience. Expertise in Lean Six Sigma, project/program management, and change management (Black Belt, PMP, or Prosci certif
| Role | Operations Enablement Lead |
|---|---|
| Company | Affirm |
| Location | Remote Canada |
| Compensation | Not disclosed |
| Posted | 2026-08-24 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Operations Enablement Lead at Affirm: frequently asked questions
- What is the salary for this role?
- Affirm has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Operations Enablement Lead position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote Canada as the location.
- What is the application deadline?
- Affirm has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Operations Enablement Lead role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
More at Affirm
Other jobs at Affirm
- Staff Product Manager, Consumer Growth Loyalty · Remote US
- Staff Product Manager, Comms Platform · Remote UK
- Analyst II, Full Stack · Remote Spain
- Software Engineer II, Backend (streaming) · Remote US
- Visual Designer II · Remote Canada
Internships at Affirm
- Software Engineer (machine Learning) Intern (summer 2027) · San Francisco, California, United States
- Software Engineer Intern (summer 2027) · San Francisco, California, United States
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