Greenhouse ·
full-timeSales Operations Planning Analyst
Twilio · Remote - US
Twilio is a company operating in the communications and cloud software space, focused on providing tools for businesses to build personalized customer experiences. As a Sales Operations Planning Analyst, you will join the Strategic Operations pillar to bridge the gap between business strategy, sales planning, and advanced analytics. Your day-to-day responsibilities will involve leading global target-setting cycles, refining customer segmentation models, and developing automated dashboards to track revenue efficiency. You will be expected to synthesize complex datasets into clear, actionable narratives for senior leadership, ensuring that organizational objectives are supported by robust analytical modeling and forecasting. This role requires close collaboration with Finance, Product, and HR teams to align operational metrics with broader corporate goals. This position is well-suited for a data-driven professional with over six years of experience in Sales or Revenue Operations within the technology sector. The ideal candidate possesses strong project management skills, expertise in data visualization tools like Tableau or Looker, and the ability to influence cross-functional stakeholders through data-backed recommendations. Proficiency in SQL and statistical programming languages like Python or R is highly valued for this analytical role.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Sales Operations, Planning Analyst About the Job Twilio is seeking a data-driven, strategically minded individual to join our Strategic Operations pillar within Sales, Operations, and Enablement. Reporting directly into the Strategic Operations team, this role sits at the intersection of business strategy, sales planning, and advanced analytics. You will lead our target-setting process and align customer segmentation with broader GTM organizational objectives. This role goes beyond standard schedule management; you will define our operational "North Star"—ensuring targets are ambitious, achievable, and backed by robust analytical modeling, forecasting, and data infrastructure. Responsibilities In this role, you’ll: Lead the annual and semi-annual target-setting cycles for the global sales organization Present target proposals, growth opportunities, and complex data insights to senior leadership using clear, data-backed narratives. Develop and refine the sales customer segmentation model Extract actionable insights from large, complex datasets using advanced analytical and statistical methods to optimize revenue efficiency. Work closely with Sales, Finance, Product, Systems, and HR to align operational metrics with overall corporate strategy. Develop, maintain, and automate dashboards & reporting to track important planning outcomes including target accuracy and territory outcomes Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 6+ years of combined experience in Strategic Operations, Sales Operations, Revenue Operations, or Data Analytics within a fast-paced technology environment. Proven track record of leading target-setting cycles and planning frameworks for a GTM organization. Hands-on expertise in data visualization tools (e.g., Tableau, Looker). Demonstrated ability to translate complex analytical findings into strategic, business-focused recommendations for leadership. Strong project management skills, including experience managing cross-functional dependencies and scoping requirements. Deep understanding of core GTM processes & metrics (productivity, pipeline conversion, forecasting). Desired: Proficiency in SQL and relational database concepts, with experience using Python or R for statistical analysis and modeling. Excellent written and verbal communication skills. Ability to influence and build effective working relationships with all levels of the organization. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.. Compensation *Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $128,560 - $160,700. Based in New York, New Jersey, Washington State, or California (outside
| Role | Sales Operations Planning Analyst |
|---|---|
| Company | Twilio |
| Location | Remote - US |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-13 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Sales Operations Planning Analyst at Twilio: frequently asked questions
- What is the salary for this role?
- Twilio has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Sales Operations Planning Analyst position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote - US as the location.
- What is the application deadline?
- Twilio has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Sales Operations Planning Analyst role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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