Greenhouse ·
full-timeSenior Customer Engineer - LATAM
Mixpanel · Remote, US (Remote)
Mixpanel is a product intelligence and analytics platform that enables organizations to track user behavior and make data-driven decisions. As a Senior Customer Engineer for the LATAM region, you will act as a technical consultant and partner to the sales organization. Your day-to-day responsibilities involve leading technical qualifications, delivering customized product demonstrations, and scoping proof-of-concept projects for enterprise clients. You will bridge the gap between technical requirements and business outcomes, advising stakeholders on data architecture, instrumentation, and governance. The role requires you to manage the entire technical sales cycle, from initial discovery calls with developers to presenting strategic value to executive leadership. This position is well-suited for a professional with over six years of experience in sales engineering or a related technical consulting role within the SaaS industry. You must be fluent in both Spanish and English to effectively support the LATAM market. A strong candidate will possess technical proficiency in data querying and modeling, alongside the ability to translate complex analytics concepts into clear business strategies for diverse organizational stakeholders.
About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Customer Engineering Team Mixpanel's Customer Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value, and serve as the technical counterpart to our Sales organisation to deliver on that value. You will partner closely with Account Executives, Customer Value Architects, Product, Engineering, and Support to successfully roll out self-serve analytics within our customers' organisations, help manage change, execute on technical projects and services that delight our customers, and ultimately drive ROI on the customer's Mixpanel investment. About the Role Our Customer Engineers are inquisitive, nimble, and able to clearly articulate the technical benefits and requirements of Mixpanel to developers and product managers, while also communicating the business value of our product to senior executives. In your first month, you'll become a Mixpanel expert—both in features and functionality as well as implementation. You'll shadow customer calls and demos with current Customer Engineers and Account Executives while learning to articulate our value proposition, and be trained on Mixpanel's internal systems and tools. Within your first three months, you'll be directly involved in deal cycles with Account Executives. You'll lead the technical qualification for customer use cases and deliver customised demos for prospects and existing customers, working directly with leadership at the prospect's organisation to understand business challenges that can be solved through an analytics platform. You'll also work with the prospect's business and technical teams to scope and execute proof-of-concept projects to establish Mixpanel's value—including consulting on data ingestion methods, overall architecture, success criteria, and rollout strategies for analytics tools across an organisation. Responsibilities Serve as a trusted technical advisor for prospects, providing strategic consultation on data architecture, governance, instrumentation, and business outcomes Communicate and consult effectively at all levels of the customer's organisation to earn trust and influence buying decisions Bridge the technical-business gap—working with senior stakeholders to define success for proofs-of-concept and ensuring successful execution and outcomes Leverage your Mixpanel expertise and technical/consultative skills to impart best practices throughout proof-of-concept projects Partner with Account Executives to drive revenue growth, serving as the key technical contact for customers Partner with post-sales teams to ensure that pre-sales value propositions translate into tangible post-sales results Develop relationships and uncover the needs of key technical stakeholders within your assigned book of business Be the "Voice of the Prospect" by collecting feedback from potential Mixpanel customers and sharing it with the Product team We're Looking For Someone Who Has Fluency in business and conversational Spanish and English. The ability to communicate with stakeholders at all levels—from discussing APIs with developers to organisational efficiency with CIOs. A demonstrated track record of qualifying and selling technical solutions to executive stakeholders 6+ years of experience in a Software-as-a-Service Sales Engineering or related role Experience in data querying, modelling, and transformation using tools such as SQL, dbt, Python, Business Intelligence platforms, or Product Analytics tools Familiarity with databases and cloud data warehouses (e.g., Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks) A successful record of experience in sales engineering, consulting, or technical project management Excellent written, analytical, communication, and presentation skills Strong process and project delivery discipline Proficiency with AI tools such as Claude, Claude Code, Gemini The ability to travel as needed Bonus Points For Experience with value engineering frameworks: translating customer pain into quantified business outcomes, building ROI calculators, and leading executive-level value conversations tied to measurable KPIs Exposure to product-led growth (PLG) environments and sales-assisted conversion motions Background in high-growth SaaS environments (Series B–E or beyond) #LI-Remote Benefits and Perks Comprehensive Medical, Vision, and Dental Care Mental Wellness Benefit Generous Vacation Policy & Additional Company Holidays Enhanced Parental Leave Volunteer Time Off Additional
| Role | Senior Customer Engineer - LATAM |
|---|---|
| Company | Mixpanel |
| Location | Remote, US (Remote) |
| Type | internship |
| Compensation | Not disclosed |
| Posted | 2026-10-01 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Senior Customer Engineer - LATAM at Mixpanel: frequently asked questions
- What is the salary for this role?
- Mixpanel has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Senior Customer Engineer - LATAM position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote, US (Remote) as the location.
- What is the application deadline?
- Mixpanel has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Senior Customer Engineer - LATAM role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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