Greenhouse ·
full-timeSenior Customer Success Engineer, Japan
Gitlab · Remote, Japan
GitLab provides an intelligent orchestration platform for DevSecOps, helping organizations boost developer productivity, improve operational efficiency, lower security and compliance risk, and accelerate digital transformation. As a Senior Customer Success Engineer based remotely in Japan, you will act as a technical advisor for customers across the APJ region, guiding them through Zoom and written channels to solve day‑to‑day issues, design and implement GitLab solutions, and drive measurable value that supports renewals and expansion. Day‑to‑day tasks include delivering product adoption workshops, leading demos, sharing best practices across source‑code management, CI/CD, DevSecOps and Agile planning, and collaborating with Account Executives and Renewals Managers to align technical recommendations with customer goals. You will also contribute to internal enablement by improving documentation, creating tutorials, and mentoring teammates and customers. The role suits someone who enjoys solving complex technical problems, communicates clearly, thrives in a remote, asynchronous environment, and is eager to grow into customer‑facing technical leadership with strong mentorship from a collaborative team.
Education
- Batch: 2025
- Level: Bachelor's degree
Key Skills
Notes
0-1 year experience eligible.
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Customer Success Engineer, you'll expand your impact by partnering with customers in GitLab's group across APJ to help them get measurable value from GitLab through hands-on technical guidance and proactive enablement. You'll serve as a trusted technical advisor, partnering with customers over Zoom and email to improve adoption, unblock implementations, and apply DevSecOps best practices across the software delivery lifecycle. Working closely with Account Executives and Renewals Managers, you'll align technical recommendations to customer goals and help support renewals and expansion by demonstrating outcomes. You'll also contribute back to the broader GitLab team by sharing learnings through documentation and enablement content, while mentoring team members and customers through complex technical challenges. This role is a strong fit for someone who enjoys solving complex technical problems, communicates clearly, and thrives in a remote, asynchronous environment. You're eager to grow into customer-facing technical leadership with strong mentorship and support from a collaborative team. What you’ll do Provide on-demand technical consultancy and solution guidance through Zoom and written channels, helping customers solve day-to-day issues and design and implement GitLab solutions for their DevSecOps workflows. Drive product adoption and measurable customer value across APJ accounts to support renewals and expansion. Deliver technical and architectural guidance across source code management, CI/CD, DevSecOps, and Agile planning to unblock implementations and improve adoption. Partner with Account Executives and Renewals Managers to align technical recommendations to customer objectives and account plans that support retention and growth. Plan and lead customer workshops, demos, and enablement sessions that help teams adopt GitLab confidently and drive measurable adoption and value, supporting renewals and expansion across APJ. Maintain and grow your specialty competency in GitLab capabilities and relevant DevSecOps tooling, staying current on new product features and patterns. Contribute to scalable enablement by improving documentation, sharing knowledge through internal and external channels (for example, tutorials or technical content), and mentoring team members and customers to build technical competency and adoption. Manage multiple customer engagements in parallel, prioritizing effectively and communicating status, risks, and next steps to keep implementations on track. What you’ll bring Experience providing technical consultancy and solution guidance through video calls and written channels, helping users or customers adopt technical solutions successfully. Familiarity with DevSecOps workflows and related practices across areas such as source code management, CI/CD, security, and Agile planning, with the ability to grow breadth over time. Hands-on technical background in software development, systems engineering, or similar technical environments, or equivalent practical experience. Strong communication and collaboration skills, including the ability to explain complex technical topics clearly and work effectively with customers, account teams, and cross-functional partners. Ability to lead or support workshops, demos, and enablement sessions that build confidence and drive adoption. Ability to manage multiple priorities in a remote, asynchronous environment while communicating status, risks, and next steps clearly. Interest in supporting customers across APJ and adapting to different cultures, working styles, and technical maturity levels.
Skills for this role
Required skills
Also mentioned in the listing
| Role | Senior Customer Success Engineer, Japan |
|---|---|
| Company | Gitlab |
| Location | Remote, Japan |
| Compensation | Not disclosed |
| Posted | 2026-09-29 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Senior Customer Success Engineer, Japan at Gitlab: frequently asked questions
- Who can apply for the Senior Customer Success Engineer, Japan role at Gitlab?
- The listing asks for Bachelor's degree; graduating batches 2025; freshers are welcome.
- What skills does the Senior Customer Success Engineer, Japan role require?
- The listing highlights AI. Show each of these in a project or past role on your resume.
- What is the salary for this role?
- Gitlab has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Senior Customer Success Engineer, Japan position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote, Japan as the location.
- What is the application deadline?
- Gitlab has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Senior Customer Success Engineer, Japan role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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