Greenhouse ·
full-timeSenior Manager, Sales Operations
Dropbox · Remote - Canada: Select locations
Dropbox provides cloud storage and collaboration tools that help individuals and teams store, share, and work on files from any device. In this senior role, you will lead the regional Sales Operations team, directly managing Sales Operations managers for EMEA and APJ while personally owning the Sales Operations partnership for the NAMER region. Day‑to‑day activities include owning sales planning, territory and quota setting, forecast interpretation, pipeline health monitoring, and ensuring forecasting hygiene. You will drive process clarity and operational improvements, using AI‑enabled automation to reduce manual reporting while maintaining strong human judgment over business recommendations. Partnering with sales leadership, you will translate go‑to‑market strategy into execution plans, oversee territory design, account segmentation, and quota allocation, and maintain CRM data quality in Salesforce. You will also provide functional leadership to the EMEA and APJ teams, establishing common operating standards while allowing for regional flexibility, and connect regional execution into a cohesive global Sales Operations model through close work with GTM strategy, finance, compensation, analytics, and enablement groups. The position suits a data‑driven, systems‑thinking professional with experience in sales operations, territory management, forecasting, CRM administration, process improvement, and leading cross‑functional teams.
Education
- Level: Bachelor's degree
Key Skills
About the Role We are looking for a data-driven, systems‑thinking Sales Operations Manager to lead our regional Sales Operations team while directly owning Sales Operations for NAMER. In this highly visible role, you will serve as the primary Sales Operations partner to NAMER Sales leadership and manage two Sales Operations Managers supporting EMEA and APJ. You will act as the primary regional business partner for NAMER sales executives, supporting all routes to market within the region. You will own or coordinate sales planning, territory and quota execution, forecast interpretation, operational improvements, and translation of strategic priorities into clear execution plans. You will also help shape the broader Sales Operations model across NAMER, EMEA, and APJ by developing the regional team, establishing common operating standards, and connecting regional execution into a cohesive global approach. Responsibilities Regional Sales Operations Leadership: Lead the regional Sales Operations team, directly managing Sales Operations Managers supporting EMEA and APJ while personally owning the NAMER Sales Operations partnership and operating model and the Channel Sales Operations partnership across all regions. Develop the team, establish clear expectations, and create consistency across regions while preserving flexibility for regional business needs. Establish consistent Sales Operations standards and ways of working across NAMER, EMEA, and APJ, while allowing for regional differences where appropriate. Ensure regional coverage, forecasting, pipeline management, business reviews, and planning connect into a cohesive global operating model. Work in close partnership with the Chief Business Officer’s organization and the GTM Strategy & Programs team to connect regional Sales Operations to company‑wide priorities, provide timely inputs for executive reporting, and ensure consistency across regional and corporate operating cadences. Partner with Sales Strategy, Systems, Analytics, Compensation, Finance, and Enablement to automate recurring workflows and continuously improve how the team operates. NAMER Sales Operations Ownership: Serve as the primary Sales Operations partner to NAMER Sales leadership across all routes to market, translating GTM strategy and business priorities into clear operating plans and execution. Own the NAMER operating cadence, including territory management, account segmentation, forecasting governance, pipeline inspection, business reviews, and performance visibility, delivering executive‑ready insights that drive forecast accuracy, balanced sales coverage, and operational excellence. Partner directly with NAMER Sales leaders to improve forecast accuracy, pipeline health, sales coverage, deal quality, and operational execution. Lead end‑to‑end NAMER coverage design, including segmentation, book cutting, territory planning, account assignment, capacity planning, and quota allocation in partnership with Sales Leadership, Compensation, Finance, Systems, and Analytics. Own CRM QA and hygiene for the supported region, including SFDC hierarchy management, pipeline quality, process compliance, forecast integrity, deal quality investigations, and exception resolution. Partner with NAMER leadership on pipeline inspection, forecasting, and opportunity assessment, and build executive‑ready reporting, dashboards, MBR/QBR readouts, and business insights that help leaders identify risks and make better decisions.
Senior Manager, Sales Operations: role and responsibilities
- Lead the regional Sales Operations team while managing managers supporting EMEA and APJ.
- Act as the primary Sales Operations partner to NAMER sales leadership to translate strategy into execution.
- Oversee territory management, account segmentation, quota allocation, and capacity planning for the NAMER region.
- Drive forecast accuracy and pipeline health through regular inspection and operational governance.
- Automate recurring workflows and improve operational efficiency in partnership with cross-functional teams.
- Maintain CRM data integrity, including SFDC hierarchy management and process compliance.
Skills for this role
Required skills
Also mentioned in the listing
| Role | Senior Manager, Sales Operations |
|---|---|
| Company | Dropbox |
| Location | Remote - Canada: Select locations |
| Compensation | Not disclosed |
| Posted | 2026-09-23 |
| Deadline | Rolling |
How to prepare for the Senior Manager, Sales Operations role
- Demonstrate your ability to translate high-level GTM strategy into actionable operational plans.
- Prepare examples of how you have used data analysis to improve forecast accuracy and pipeline management.
- Highlight your experience with Salesforce (SFDC) and how you have used it to maintain data hygiene and reporting.
- Showcase your experience in managing or mentoring teams across different geographical regions.
- Explain how you have successfully integrated AI or automation tools to streamline sales operations workflows.
Common mistakes to avoid
- Failing to connect regional operations to global goals; fix this by explaining how your processes align with broader company priorities.
- Focusing only on technical tasks; fix this by emphasizing your role as a strategic business partner to sales leadership.
- Ignoring the cross-functional nature of the role; fix this by detailing your experience collaborating with Finance, Compensation, and Enablement teams.
- Providing generic operational examples; fix this by quantifying the impact of your territory planning or forecasting improvements.
Resume keywords for this listing
Terms the listing itself uses. Include the ones you can back with a project or experience.
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4More at Dropbox
Other jobs at Dropbox
- Customer Success Manager — Japanese & Korean Speaking (remote) · Remote - Japan
- Head Of Field And Partner Marketing · Remote - US: All locations
- People Partner, HRBP Team · Remote - US: Select locations
- Senior Program Manager, Employee Experience · Remote - US: Select locations
- Product Manager · Remote - US: Select locations
Explore Related Placements
// similar opportunities
You might also like
Senior Manager, Sales Operations
Dropbox
Role Description We are looking for a data-driven, systems-thinking Sales Operations Manager to lead our regional Sales Operations team while directly owning Sa...
['Remote - US: Select locations']
Senior Sales Operations Manager, EMEA
Pigment
About the Role As EMEA Sales Operations Lead, you'll build and scale the operational engine powering our regional Sales organization. Reporting to the Global He...
Sales Manager
Swiggy
No description available.
Senior Sales Operations Manager
Intercom
Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Ag...
Senior Manager, Sales Development
Alphasense
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search bu...
Senior Area Sales Manager
Swiggy
No description available.