Greenhouse ·
full-timeSenior Strategic Account Executive
Twilio · Remote - Australia
Twilio is a global technology company specializing in cloud communications platforms that enable businesses to build personalized customer experiences. As a Senior Strategic Account Executive, you will focus on driving revenue growth and retention within the Social Impact sector across the APJ region. Your daily responsibilities will involve managing a portfolio of high-value accounts, including public sector organizations, healthcare providers, non-profits, and higher education institutions. You will be expected to develop comprehensive territory plans, execute cross-selling and up-selling strategies, and conduct regular business reviews to protect and expand existing revenue streams. This role requires a proactive approach to building relationships with C-suite stakeholders and collaborating with cross-functional internal teams like solutions engineering and product. The position is well-suited for an experienced enterprise sales professional with a background in CPaaS or complex solution selling, particularly those with a proven track record of navigating public sector relationships and managing large-scale accounts in the Asian market. You should be comfortable operating independently, leveraging data to inform your strategy, and acting as a key advocate for the company's technology within the social impact space.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior Strategic Account Executive. About the job This position is needed to own and drive revenue growth for existing customers in the Social Impact space throughout the APJ region. With an emphasis on Public Sector customers, the Sr. Strategic Account Executive is responsible for revenue retention and cross-selling existing customers. Beyond day-to-day responsibilities of a Strategic Account Executive, this role will help to increase market awareness so that more Social Impact companies are able to deliver life-changing services powered by Twilio’s technology. Responsibilities In this role, you’ll: Develop and implement a comprehensive territory plan to manage and expand our most important customer accounts including Public Sector, Healthcare, Non-profits, and Higher Education. Operate independently with the ability to identify high upside bets that can be executed with limited local resources. Deliver incremental revenue through intentional cross-selling, up-selling, and expansion of existing use cases. Protect the current revenue run rate through strategic account management (regular engagements, QBRs, workshops, etc). Generate multi-product pipeline consistently across the entire Twilio platform. Build a robust internal network with cross-functional internal stakeholders including Solutions Engineering, Partners, Marketing, Support, Product, and Leadership to deliver a world class customer experience. Advocate for customer needs and partner with leadership to expand market share in the region. Maintain accurate pipeline and forecasts so the business operates efficiently and growth is predictable. Be an active spokesperson for Twilio and Twilio.org in the region so customers, prospects, and partners know Twilio is essential for all Social Impact organizations. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Proven track record of developing, growing, and delivering revenue & gross profit results, especially for large-scale public sector and enterprise customers in Asia. Experience successfully selling to and managing complex public sector relationships including selling with and through partners/resellers CPaas experience and/or complex, enterprise solution selling background Experience selling to C-Suite including successfully building business cases that unlock incremental budget Demonstrated track record of growing an existing book of business, executing account plans, and increasing wallet share within a strategic account. Comfortable leveraging data to build territory plans and making decisions with incomplete or missing information. Excellent verbal and written communication skills with native-speaker level English proficiency Desired: Familiarity and experience with Challenger sales methodology Experience working with System Integrators, Resell, and Value-Added resellers to drive large and broad customer coverage Location This role will be Remote, and based in Sydney. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30-40% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive chang
Senior Strategic Account Executive: role and responsibilities
- Develop and implement territory plans to manage and expand accounts in the Public Sector, Healthcare, Non-profits, and Higher Education sectors.
- Drive revenue growth through intentional cross-selling, up-selling, and expansion of existing use cases.
- Protect current revenue run rates by conducting regular engagements, QBRs, and workshops.
- Generate a multi-product pipeline across the Twilio platform.
- Build internal networks with cross-functional teams like Solutions Engineering, Marketing, and Product to ensure a high-quality customer experience.
- Maintain accurate pipeline and forecasts to ensure predictable business growth.
- Act as a spokesperson for Twilio and Twilio.org to increase market awareness within the Social Impact space.
| Role | Senior Strategic Account Executive |
|---|---|
| Company | Twilio |
| Location | Remote - Australia |
| Compensation | Not disclosed |
| Posted | 2026-09-29 |
| Deadline | Rolling |
How to prepare for the Senior Strategic Account Executive role
- Prepare examples of how you have successfully managed complex public sector relationships and navigated multi-stakeholder sales cycles.
- Research Twilio's product suite to demonstrate how you can identify cross-selling and up-selling opportunities within existing accounts.
- Practice articulating your experience in delivering revenue and gross profit results within the Asian market.
- Be ready to discuss how you have collaborated with partners and resellers to close enterprise-level deals.
Common mistakes to avoid
- Failing to highlight specific revenue growth achievements; fix this by quantifying your past sales performance.
- Ignoring the importance of the public sector; fix this by detailing your experience with government procurement or complex regulatory environments.
- Overlooking the partner ecosystem; fix this by providing examples of how you have successfully sold through channel partners.
- Not addressing the 'Social Impact' focus; fix this by demonstrating your ability to align technology solutions with mission-driven organizational goals.
Resume keywords for this listing
Terms the listing itself uses. Include the ones you can back with a project or experience.
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Senior Strategic Account Executive at Twilio: frequently asked questions
- What is the salary for this role?
- Twilio has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Senior Strategic Account Executive position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote - Australia as the location.
- What is the application deadline?
- Twilio has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Senior Strategic Account Executive role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
- What is the primary focus of this role?
- The role focuses on owning and driving revenue growth, retention, and cross-selling for existing customers within the Social Impact space, specifically targeting the Public Sector in the APJ region.
- Is this a remote position?
- Yes, Twilio is a remote-first company, though you may be required to report in person on an ad-hoc basis for team gatherings, off-sites, or customer meetings.
- What specific industry experience is required?
- You must have a proven track record of delivering revenue and gross profit results, specifically with large-scale public sector and enterprise customers in Asia.
- Does the role require experience with partners?
- Yes, the listing requires experience successfully selling to and managing complex public sector relationships, including selling with and through partners or resellers.
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