Greenhouse ·
full-timeSenior Technical Account Manager (strategic Alliances)
Affirm · Remote Canada
Education
- Level: Bachelor's degree
Key Skills
Notes
['Remote (Canada)', '6+ years experience required']
Experience required
6-6 years experienceAbout the Role Senior Technical Account Manager (Senior TAM, L6) at Affirm, part of the Engineering team, responsible for operational health of the strategic alliance portfolio, monitoring, troubleshooting, SLA delivery, technical initiatives, integration solutions, and mentorship. Responsibilities Own operational aspect of technical account management across the strategic alliance portfolio—alerting, monitoring, troubleshooting, and fielding technical inquiries. Deliver against SLAs, perform investigations and root‑cause analysis, drive technical initiatives with merchants, design custom integration solutions, act as technical lead on projects, create and update playbooks, runbooks, UAT plans, partner with Product and Engineering, and mentor less‑experienced TAMs. Requirements At least six years experience in a technical, external‑facing role such as Technical Account Management, Solutions/Partner Engineering, or Solutions Architecture, preferably in FinTech, payments or SaaS. Proven ability to run alerting, monitoring, troubleshooting, manage SLAs, conduct investigations, and deliver custom integration solutions. Strong project management and communication skills.
Skills for this role
| Role | Senior Technical Account Manager (strategic Alliances) |
|---|---|
| Company | Affirm |
| Location | Remote Canada |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-16 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Senior Technical Account Manager (strategic Alliances) at Affirm: frequently asked questions
- Who can apply for the Senior Technical Account Manager (strategic Alliances) role at Affirm?
- The listing asks for Bachelor's degree; 6-6 years of experience.
- What skills does the Senior Technical Account Manager (strategic Alliances) role require?
- The listing highlights Technical Account Management, Solutions Engineering, Integration, Monitoring, Alerting, Troubleshooting, Root Cause Analysis, Project Management, SaaS, FinTech. Show each of these in a project or past role on your resume.
- What is the salary for this role?
- Affirm has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Senior Technical Account Manager (strategic Alliances) position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote Canada as the location.
- What is the application deadline?
- Affirm has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Senior Technical Account Manager (strategic Alliances) role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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