Greenhouse ·
full-timeAccount Executive, Senior Small Business
Intercom · Dublin, Ireland
Fin, now part of Salesforce, specializes in AI-driven customer service solutions, providing businesses with AI agents designed to handle complex support interactions across various channels. As a Senior Small Business Account Executive, you will be responsible for driving new business growth by evangelizing AI transformation and managing the full sales cycle from initial prospecting to closing. The role involves conducting strategic, technical conversations with potential clients to demonstrate how AI agents can reshape their customer experience. You will be expected to manage a volume of complex deals while utilizing advanced sales methodologies like MEDDPICC and Command of the Message. Daily responsibilities include territory planning, forecasting, and collaborating with sales engineers and product teams to secure new accounts. This position is well-suited for a candidate with a proven track record in closing SaaS or DBaaS deals who possesses strong outbound prospecting skills. A successful applicant will be intellectually curious, comfortable navigating a fast-paced, evolving AI landscape, and capable of operating with a high degree of ownership in a rapidly expanding organization.
Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? We are hiring Account Executives and Senior Account Executives across all segments (Scale, Small Business, Mid Market, and Enterprise). Due to demand, we are centralising those interested into a single job posting. As an Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting. This is a seat at the centre of the biggest shift selling has seen in decades. You'll be selling AI agents to companies rethinking how their entire customer experience works, which means the conversations are strategic, technical and genuinely interesting. You'll also be using AI every day to run your own territory, from qualification to research to how you read a deal, so you're not just talking about the technology, you're operating on it. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership. What will I be doing? Evangelize AI transformation by spearheading the growth and adoption of Fin across your given territory With access to the best internal AI tooling and enablement the market, maintain category leading and differentiating knowledge of AI as the category evolves Manage the full sales cycle, from prospecting to close, through a highly consultative sales approach Regardless of your segment, manage a varying volume complex 6 figure new business deals (at Fin, large and xl deals exist in every segment) Articulate Fin's value and differentiation using the Command of the Message framework / MEDDPICC. If this is new to you, you will be trained on this leading sales methodology Learn from sales leaders how to drive true control of your business; from QBR, territory planning and weekly / monthly forecasting. Partner with Sales Leaders, Sales Engineers and the wider solutions team to win flagship logos in the market Represent the voice of the customer to cross-functional partners, including R&D, Product, and Marketing What skills do I need? Experience meeting and exceeding quota in a closing role, with a track record of selling SaaS or DBaaS Experience, passion and success in outbound prospecting Strong sales acumen and a general interest in the businesses you work with Experience selling products with technical complexity or thorough implementation (bonus to have) AI fluent and/or deep interest in AI tooling Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes Exhibits a growth mindset, intellectual curiosity, and ambition Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los A
| Role | Account Executive, Senior Small Business |
|---|---|
| Company | Intercom |
| Location | Dublin, Ireland |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-14 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Account Executive, Senior Small Business at Intercom: frequently asked questions
- What is the salary for this role?
- Intercom has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Account Executive, Senior Small Business position remote, hybrid or onsite?
- The listing gives Dublin, Ireland as the location and does not state a work mode.
- What is the application deadline?
- Intercom has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Account Executive, Senior Small Business role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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