Greenhouse ·
full-timeAccounts Receivable Collections Analyst
Flexport · Ho Chi Minh City, Vietnam
Flexport operates as a global logistics and freight‑forwarding technology platform that helps companies move merchandise across borders using its software and network. The Accounts Receivable Collections Analyst based in Ho Chi Minh City will focus on day‑to‑day collection activities, contacting customers by email and phone to reduce outstanding receivables and meet DSO targets. Responsibilities include monitoring assigned accounts, working with the Credit team to set payment schedules for overdue invoices, serving as the primary point of contact for client Accounts Payable teams, resolving payment discrepancies, and handling first‑level escalations. The role also involves cross‑functional collaboration with Sales, Account Management, Disputes and Legal to improve processes, and supporting month‑end close and ad‑hoc finance projects. Ideal candidates are native Vietnamese speakers with fluent English, strong PC skills including Excel functions such as VLOOKUP and pivot tables, and possess keen attention to detail, problem‑solving ability, and the capacity to work independently while managing multiple priorities in a fast‑paced environment. Prior experience in logistics or freight forwarding is advantageous but not required.
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity We're seeking a remarkably driven Accounts Receivable Specialist to join our AR Operations department. This role is an essential team player focused on supporting daily operations while setting high standards for exceptional customer service. You'll need strong attention to detail, problem-solving ability, and effective communication with both external and internal stakeholders, as this role involves managing sensitive external relationships. You'll report to the EMEA Accounts Receivable Manager. What You'll Do Collections & Account Management Oversee day-to-day collections efforts, managing open receivables on assigned accounts via email and phone to drive Flexport's DSO targets Drive against targets by executing workflows and monitoring metrics daily on assigned accounts Work on moderately difficult account assignments requiring judgement and independent recommendations Partner with the Credit team to arrange payment schedules and collect funds on accounts in arrears Client Relationship Management Establish relationships with key client Accounts Payable personnel, serving as the dedicated point of contact to facilitate cash collection and credit processes Manage the allocation of requests, resolve complex client issues, and handle first-level escalations, maintaining high standards for accuracy, timeliness, and professionalism Field general AR/AP questions from clients and assist in researching and resolving payment issues Cross-Functional Collaboration Build and maintain effective working relationships with Credit, Account Management, Sales, Disputes, and Legal teams to drive collections and resolve past-due account issues Partner with the AR Manager to identify opportunities to improve SOPs and processes Finance Operations Support Finance & Accounting month-end close processes and other ad-hoc projects as needed What You'll Bring Native-level Vietnamese and fluent English, both written and verbal, are required for this role Advanced PC skills, including proficiency in Microsoft Office, pivot tables, VLOOKUPs, and formulas, with the ability to interpret and analyse data to make recommendations Strong attention to detail and professional communication, with the ability to handle situations tactfully, confidently, and ethically Ability to work both independently and collaboratively while managing multiple priorities in a fast-paced environment Goal-oriented, proactive self-starter with excellent organisational skills Strong problem-solving, research, and follow-up skills with both external and internal contacts Ability to adapt to the rapid changes typical of a start-up environment A competitive, creative drive to win over customers and internal stakeholders Direct experience in logistics or freight forwarding is a plus. Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.
| Role | Accounts Receivable Collections Analyst |
|---|---|
| Company | Flexport |
| Location | Ho Chi Minh City, Vietnam |
| Type | internship |
| Compensation | Not disclosed |
| Posted | 2026-10-01 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Accounts Receivable Collections Analyst at Flexport: frequently asked questions
- What is the salary for this role?
- Flexport has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Accounts Receivable Collections Analyst position remote, hybrid or onsite?
- The listing gives Ho Chi Minh City, Vietnam as the location and does not state a work mode.
- What is the application deadline?
- Flexport has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Accounts Receivable Collections Analyst role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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