What is the salary for this role?

Justworks has not stated compensation in the listing. Check the original posting or ask during the application process.

Is the Director, Customer Onboarding position remote, hybrid or onsite?

The listing gives New York, New York as the location and does not state a work mode.

What is the application deadline?

Justworks has not listed a fixed deadline, so apply early in case the opening is filled.

How do I apply for the Director, Customer Onboarding role?

Use the Apply button on this page. It opens the original listing on boards.greenhouse.io, where you submit your application with the company.

Greenhouse · Posted 13 Oct 2026

full-time

Director, Customer Onboarding

Justworks · New York, New York

Justworks provides a platform designed to simplify human resources, payroll, and benefits administration for businesses. As the Director of Customer Onboarding, you will lead a team of over 40 professionals responsible for the transition of new clients from the sales phase to active platform usage. This role requires a strategic leader who can oversee the end-to-end onboarding journey, ensuring that customers are set up compliantly and effectively while driving product adoption and identifying opportunities for revenue expansion. Day-to-day responsibilities include setting operational strategy, managing key performance indicators related to retention and growth, and mentoring frontline managers to foster a high-performance culture. You will work cross-functionally with product, marketing, and growth teams to optimize the customer experience and represent the voice of the client within the organization. This position is well-suited for an experienced leader with a background in customer success operations who excels at balancing technical rigor with people management. Candidates should be adept at scaling teams, solving complex operational problems, and building proactive relationships with both internal stakeholders and external customers to ensure long-term business value.

customer onboardingcustomer successpeople managementhr technologyoperational strategysaasleadershiprevenue expansion

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are As the Director of Onboarding, you will be a vital part of the leadership team for Justworks’ broader Customer Success Organization. In this role, you will lead Justworks’ Customer Onboarding function, responsible for customers transitioning from the Sales team (acquisition) to being live on Justworks platform. You will oversee a 40+ person organization ensuring new customers to Justworks are properly set up to use the Justworks solution. Beyond getting a customer live and compliantly on the platform, your team is focused on adoption and optimization of our products, including add-on services and marketplace integrations. You will be responsible for ensuring high-quality customer service, effective onboarding, and commercial revenue expansion. You will bring experience in driving customer onboarding journey optimization—bringing together operational rigor, technical expertise, and seamless delivery. You will foster a best-in-class onboarding organization through partnership with key stakeholders, including our customers, to ensure viable and value-adding services to the business. You will focus on driving success through mentoring and planning for a team of Onboarding Managers and the frontline managers overseeing them. You will report directly to the Senior Director of Customer Success. This position plays a key role in driving success for our customers while simultaneously increasing revenue to the business. In order to be successful, the Director will need to be: A strategic business leader- you strike the right balance of ensuring exceptional customer experiences, managing to key performance indicators including retention and growth, and setting the strategic vision for Onboarding as Justworks grows. An exemplary people manager- you invest in your people, and are always thinking about how to develop their skills, provide them with new experiences, and grow their knowledge about partnering and managing customers in our complex and ever changing industry. A problem solver- you genuinely enjoy figuring out how and why things work, and looks to optimize for the customers and scale for Justworks. A proactive relationship builder- you partner with key stakeholders, including our customers and internal, cross-functional partners, to ensure the growth of the business and that the Customer Success team is best-in-class. Your Success Profile What You Will Work On Lead, expand and mentor the Customer Onboarding team by setting the strategy, prioritizing Objectives and Key Results (OKRs), as well as hiring, training and developing a world-class team. Drive customer lifetime value by optimizing the customer onboarding journey, delivering promised value through exceptional operational and technical experience design. Deploy programs to drive early adoption and business value. Co-create and execute a multi-faceted onboarding journey strategy in partnership with the Director of Growth & Retention, Product, and Marketing. Work cross functionally with peers across the company to collaborate and ensure that your team has what they need to be successful. Represent the voice of the customer and influence internal stakeholders by promoting a customer-centric mindset across the organization. Partner closely with Sales and Revenue leadership to identify expansion opportunities during onboarding, driving early adoption of add-on services and marketplace integrations to maximize platform optimization. Display a high level of professionalism and compassion when working with employees and customers. Perform other duties, as needed, based on department and/or organizational needs. How You Will Do Your Work As a Director of Onboarding how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies: Consultative - Takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening. T aking responsibi

Role	Director, Customer Onboarding
Company	Justworks
Location	New York, New York
Type	full-time
Compensation	Not disclosed
Posted	2026-10-13
Deadline	Rolling

Typical process for this type of role

A general guide — the exact steps for this specific listing may vary; check the original posting for details.

1ApplicationSubmit your resume through the apply link.
2ScreeningRecruiter reviews your background against the role.
3AssessmentA technical test, assignment, or coding round, depending on the role.
4Interview(s)One or more rounds with the hiring team.
5OfferOffer letter with compensation and start date.

Before you apply

0/4

Updated resume saved as a PDF
Read the full job description and eligibility criteria
Portfolio, GitHub, or work samples relevant to the role
Notice period and expected compensation, in case it comes up

Director, Customer Onboarding at Justworks: frequently asked questions

What is the salary for this role?: Justworks has not stated compensation in the listing. Check the original posting or ask during the application process.
Is the Director, Customer Onboarding position remote, hybrid or onsite?: The listing gives New York, New York as the location and does not state a work mode.
What is the application deadline?: Justworks has not listed a fixed deadline, so apply early in case the opening is filled.
How do I apply for the Director, Customer Onboarding role?: Use the Apply button on this page. It opens the original listing on boards.greenhouse.io, where you submit your application with the company.

More at Justworks

Other jobs at Justworks

Senior Financial Systems Analyst · New York, New York
Manager, People Systems (workday) · New York, New York
Staff, Digital Marketing Strategist · New York, New York
Manager, Sales Development · Phoenix, Arizona
Marketing Campaign Operations & Automation Manager · New York, New York

See all 29 openings at Justworks

Explore Related Placements

Justworks Careers Other Jobs

← Back to jobs

// similar opportunities

Director, Customer Excellence Product Marketing

Servicenow

Santa Clara, usfull-time

Top Company

Any GraduateSmartRecruiters

No description available.

Posted 15 days ago

Apply now →

Staff, Digital Marketing Strategist

Justworks

New York, New Yorkfull-time

Greenhouse

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to inter...

Posted 4 days ago

Apply now →