SmartRecruiters ·
full-timeDirector, Customer Engagement Strategy & Operations, Moveworks From Servicenow
Servicenow · Mountain View, us
ServiceNow is a leading enterprise‑software company that provides a cloud‑based platform for digital workflow automation across IT, employee, and customer experiences. The Director, Customer Engagement Strategy & Operations role is a senior position focused on shaping and executing the overall approach to how customers interact with ServiceNow’s solutions. Responsibilities are likely to include defining engagement frameworks, measuring and improving key performance indicators such as adoption, satisfaction and renewal rates, coordinating cross‑functional teams (product, sales, support, and professional services), and overseeing day‑to‑day operational execution of engagement programs. The role will require building and leading a team, developing data‑driven insights, and translating strategy into actionable initiatives that drive value for both customers and the business. Ideal candidates are seasoned leaders with extensive experience in customer success, strategy consulting, or operations within SaaS or enterprise‑software environments, strong analytical and communication skills, and a proven track record of managing large‑scale programs and stakeholder relationships.
| Role | Director, Customer Engagement Strategy & Operations, Moveworks From Servicenow |
|---|---|
| Company | Servicenow |
| Location | Mountain View, us |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-19 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Director, Customer Engagement Strategy & Operations, Moveworks From Servicenow at Servicenow: frequently asked questions
- What is the salary for this role?
- Servicenow has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Director, Customer Engagement Strategy & Operations, Moveworks From Servicenow position remote, hybrid or onsite?
- The listing gives Mountain View, us as the location and does not state a work mode.
- What is the application deadline?
- Servicenow has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Director, Customer Engagement Strategy & Operations, Moveworks From Servicenow role?
- Use the Apply button on this page. It opens the original listing on jobs.smartrecruiters.com, where you submit your application with the company.
More at Servicenow
Other jobs at Servicenow
- Mission Account Director, Department Of War · Vienna, us
- Staff Product Security Engineer, PSIRT · Hyderabad, in
- Staff Incident Response Engineer · Toronto, ca
- Lead Client Director - Strategic Retail - AR · Bentonville, us
- Solution Architect - Pyramid Analytics (BI) · Staines, gb
Explore Related Placements
// similar opportunities
You might also like
Director, Strategy & Operations—employee Experience Group
Servicenow
No description available.
Senior Staff Inbound Product Manager - Agentic AI Platform - Moveworks
Servicenow
No description available.
Staff Outbound Product Manager - AI Agentic Platform-moveworks
Servicenow
No description available.
NPI Director- Operations Readiness
Servicenow
No description available.
Senior Customer Success Manager, Moveworks
Servicenow
No description available.
Revenue Strategic Programs Director
Coupa
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is...