SmartRecruiters ·
full-timeDirector, Strategy & Operations—employee Experience Group
Servicenow · Mountain View, us
ServiceNow is a cloud‑based platform that helps organizations automate workflows and manage services across IT, HR, customer service and other business functions. The Director, Strategy & Operations for the Employee Experience Group would be responsible for shaping and executing the strategy that improves how employees interact with internal services and tools. Day‑to‑day work likely includes defining objectives for employee‑focused initiatives, designing operating models, establishing metrics and reporting cadences, coordinating with HR, IT and product teams to align process improvements, and overseeing budgets and resource allocation. The role also involves driving change management efforts, analyzing data to identify pain points, and ensuring that operational practices support a seamless, engaging employee experience. Ideal candidates have senior‑level experience in strategy, operations or HR transformation, strong analytical and stakeholder‑management skills, and a background in designing or delivering employee‑centric solutions in large, technology‑driven enterprises.
Education
- Level: Bachelor's degree
| Role | Director, Strategy & Operations—employee Experience Group |
|---|---|
| Company | Servicenow |
| Location | Mountain View, us |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-17 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Director, Strategy & Operations—employee Experience Group at Servicenow: frequently asked questions
- Who can apply for the Director, Strategy & Operations—employee Experience Group role at Servicenow?
- The listing asks for Bachelor's degree; freshers are welcome.
- What is the salary for this role?
- Servicenow has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Director, Strategy & Operations—employee Experience Group position remote, hybrid or onsite?
- The listing gives Mountain View, us as the location and does not state a work mode.
- What is the application deadline?
- Servicenow has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Director, Strategy & Operations—employee Experience Group role?
- Use the Apply button on this page. It opens the original listing on jobs.smartrecruiters.com, where you submit your application with the company.
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