Greenhouse ·
full-timeOvernight Customer Experience Representative, Advanced Services
Robinhood · Chicago, IL; Denver, CO; Westlake, TX
Robinhood is a fintech platform that enables retail investors to trade stocks, options, and other securities. The Overnight Customer Experience Representative role supports users who encounter complex issues around options trading and margin accounts. The intern will field overnight inquiries, diagnose technical or regulatory problems, and provide clear guidance to help customers trade responsibly. Responsibilities include collaborating with product, compliance and engineering teams to improve service metrics, contributing to internal knowledge bases, and escalating trends identified through data analysis. The position also involves building subject‑matter expertise in derivatives, and, after obtaining a Series 3 license, handling event‑contract queries. Ideal candidates have several years of customer‑facing experience in financial services, preferably with a background on a trade desk or as an active trader, and hold active Series 7 and 63 licenses (Series 3/4 are a plus). Strong communication, problem‑solving, and the ability to work independently during overnight shifts are essential.
Education
- Level: Bachelor's degree
Key Skills
Notes
['Overnight shift hours', '5 days/week in-person during onboarding']
Experience required
3-3 years experienceAbout the Role Join Robinhood’s Customer Experience team to support complex issues related to options and margin trading. The role focuses on empowering customers, providing feedback to improve the platform, and acting as the voice of users. Responsibilities Support initiatives to improve customer experience metrics (ASAT, QA) by collaborating with cross‑functional teams. Identify, analyze, and resolve customer issues, especially in options and margin trading. Develop subject‑matter expertise in options, margin, and event contracts. Use customer insights and data analytics to spot trends and propose solutions. Contribute to knowledge bases, training content, and onboarding processes. Handle escalated issues while ensuring regulatory compliance. Provide support for Event Contracts after obtaining Series 3 licensure. Requirements 3+ years of customer experience in financial services, including at least 1 year on a trade desk or active trader role. Active Series 7 and Series 63 licenses; bonus for Series 3 and 4. Proven ability to collaborate with product, compliance, and engineering teams. Experience handling escalated customers and de‑escalation. Familiarity with support platforms and CRM tools. Strong analytical skills and knowledge of derivatives and risk management.
Skills for this role
Required skills
Also mentioned in the listing
| Role | Overnight Customer Experience Representative, Advanced Services |
|---|---|
| Company | Robinhood |
| Location | Chicago, IL; Denver, CO; Westlake, TX |
| Compensation | Not disclosed |
| Posted | 2026-09-28 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Overnight Customer Experience Representative, Advanced Services at Robinhood: frequently asked questions
- Who can apply for the Overnight Customer Experience Representative, Advanced Services role at Robinhood?
- The listing asks for Bachelor's degree; 3-3 years of experience.
- What skills does the Overnight Customer Experience Representative, Advanced Services role require?
- The listing highlights Options Trading, Margin Trading, Customer Support, CRM, Data Analytics, Series 7, Series 63, Series 3, Series 4. Show each of these in a project or past role on your resume.
- What is the salary for this role?
- Robinhood has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Overnight Customer Experience Representative, Advanced Services position remote, hybrid or onsite?
- The listing marks this role as remote, with Chicago, IL; Denver, CO; Westlake, TX as the location.
- What is the application deadline?
- Robinhood has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Overnight Customer Experience Representative, Advanced Services role?
- Use the Apply button on this page. It opens the original listing on boards.greenhouse.io, where you submit your application with the company.
More at Robinhood
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- Senior Product Manager, Gold Growth · Menlo Park, CA; New York, NY
- Director Of Partnerships, Robinhood Money · New York, NY
- Chief Compliance Officer, UK · London, UK
Internships at Robinhood
- Data Science Intern (summer 2027) · Menlo Park, CA
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