Company Careers ·
full-timePartner Support Analyst
Salesforce · Indiana - Indianapolis
Salesforce is a global leader in AI-driven customer relationship management software. As a Partner Support Analyst, you will serve as a subject matter expert responsible for managing the operational health of the company's partner ecosystem. Your daily responsibilities involve triaging support cases, ensuring compliance with service level agreements, and resolving complex technical, licensing, and order management issues. You will act as a central point of contact, coordinating across various internal departments including Deal Desk, Sales Operations, and Legal to facilitate smooth business processes. Beyond case resolution, this role requires you to analyze data to identify trends, build dashboards to track performance, and develop knowledge articles to improve self-service capabilities. This position is well-suited for a detail-oriented professional with strong analytical skills and a service-oriented mindset. You should be comfortable working in a fast-paced environment where you can balance independent problem-solving with cross-functional collaboration. The role is ideal for individuals who are adept at process optimization and can effectively communicate technical and policy-related information to both internal stakeholders and external partners.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Finance Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Job Description Summary The Partner Support Operations Analysts function as our Partner Operations subject matter experts and are fully cross trained on our technical, licensing, and Order Management and Provisioning processes. Our Partner Support Operations Analysts apply subject matter expertise towards approaches to bring swift resolution to partner business problems. Partner Support Operations Analysts look at territories and accounts from a portfolio perspective and make recommendations to drive accuracy and improvements to our partner's operational health, based on their unique view into support cases submitted by partners. The Partner Support Operations Analyst owns the Partner Operations Support experience for our partners, and meets case resolution SLAs in accordance with our WW Sales Operations and compliance policies. In addition to the standard support responsibilities, the Partner Support Operations Analysts will also be responsible for optimizing our business processes, building and monitoring reports and dashboards, resolving internal customer requests as needed, contributing on special projects, and training for new employees. This role requires extensive coordination with many organizations, including Deal Desk, Alliances, Sales Operations, ISV Sales, Sales Crediting, Partner Premier Support, Partner Technical Support and Credit & Collections. The Partner Support Operations Analysts will also develop an understanding of our broader platform, Partner Community, Service Cloud and salesforce licensing technologies and will make ongoing recommendations for improvements to and optimization of our support systems and processes. Our Partner Support Operations Analysts should also be analytical; service-oriented and strong communicators; comfortable operating independently with a high sense of urgency; be extremely detail oriented; able to apply problem solving and decision making skills; and able to function in a highly dynamic and fast paced work environment. Daily Responsibilities: * Route case ownership and manage timeliness of cases being assigned and processed through the daily case triage process * Drive data quality and accuracy on support cases by managing GAA and FA fill rates * Manage and resolve business problems within SLA for external partners/customers within assigned territory on cases received via the Partner Community * Manage and apply support communications templates for consistency in messaging to partners/customers * Build and manage reporting, analytics, and dashboards around the partner support experience * Act as the subject matter experts for questions around process, policy, and applications for internal customers * Share best practices with team members to enhance the quality and efficiency of the support process * Build out and manage knowledge articles to provide self-service support for internal and external customers * Contribute ideas and innovations to improve upon existing systems, work processes and procedures * Establish strong relationships acting as liaison with Sales, Renewals, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal business partners as appropriate * Manage quality assurance initiatives related to order management and support work * Support audit and compliance readiness, including participation in testing cycles that ensure financial controls remain intact. Required Skills/Experience: * 3–5 years of experience in Revenue Operations, Deal Operations, Business Operations, Order Management/Support, or a related analytical/systems role — ideally in a SaaS or technology company * Salesforce application/platform experience (Sales Cloud and Service Cloud) or familiarity with similar enterprise platforms * Strong project management instincts: comfortable scoping work, tracking competing priorities, and driving cross-functional decisions to closure * Analytical and detail-oriented — able to work through complex business logic, data mappings, and system requirements with precision * Clear communicator who can translate technical and operational complexity into plain language for diverse audiences * Collaborative team player with high em
| Role | Partner Support Analyst |
|---|---|
| Company | Salesforce |
| Location | Indiana - Indianapolis |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-18 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Partner Support Analyst at Salesforce: frequently asked questions
- What is the salary for this role?
- Salesforce has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Partner Support Analyst position remote, hybrid or onsite?
- The listing gives Indiana - Indianapolis as the location and does not state a work mode.
- What is the application deadline?
- Salesforce has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Partner Support Analyst role?
- Use the Apply button on this page. It opens the original listing on salesforce.wd12.myworkdayjobs.com, where you submit your application with the company.
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