Greenhouse ·
full-timeSupport Analyst II
Carta · London, England
Education
- Level: Bachelor's degree
Key Skills
Notes
['3 days/week onsite in London', 'No visa sponsorship']
About the Role Support Analyst II will be primary point of contact for European clients, handling inbound email requests, providing front‑line support, building relationships, and driving product improvement. Responsibilities Address inbound client inquiries via email; Provide timely and accurate support; Proactively follow‑up and review case data; Ensure SLA adherence; Prepare and conduct case review meetings and trainings; Reconcile cap tables; Collect feedback for product improvement; Maintain relationship with Support leadership. Requirements Fluent English (written and verbal); Strong communication and customer service skills; Ability to articulate technical software and equity/finance questions; Highly organized with attention to detail; Ability to build relationships with power users; Professional attitude and diplomacy under pressure; Experience in fast‑paced client‑facing environment a plus; Ability to learn new technologies quickly. Eligibility No visa sponsorship available.
Skills for this role
| Role | Support Analyst II |
|---|---|
| Company | Carta |
| Location | London, England |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-20 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Support Analyst II at Carta: frequently asked questions
- Who can apply for the Support Analyst II role at Carta?
- The listing asks for Bachelor's degree; freshers are welcome.
- What skills does the Support Analyst II role require?
- The listing highlights Customer Support, Email Communication, Problem Solving. Show each of these in a project or past role on your resume.
- What is the salary for this role?
- Carta has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Support Analyst II position remote, hybrid or onsite?
- The listing marks this role as hybrid, with London, England as the location.
- What is the application deadline?
- Carta has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Support Analyst II role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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