Greenhouse ·
full-timeBusiness Support Analyst
Zscaler · Mohali, IND
Education
- Level: Bachelor's degree
- Courses: Bachelor's
- Specializations: Computer Science, Information Systems, Human Resources
Key Skills
Experience required
Fresher-friendly, up to 2 yrsAbout the Role We are looking for a Business Support Analyst (L1) — LMS & AI Specialist to join our team in Mohali, India. This entry‑level role is designed to eliminate repetitive manual work by building AI agents and automating enterprise workflows while delivering first‑line platform support for Cornerstone OnDemand and Letter AI. Responsibilities Provide L1 support and functional troubleshooting for Cornerstone OnDemand and Letter AI platforms within defined SLAs. Build and deploy AI agents and low‑code automations using Copilot Studio and Power Automate to streamline recurring support tasks and ticket workflows. Author, test, and maintain generative AI prompts and prompt libraries for knowledge‑base creation, ticket responses, and SOP generation. Perform basic CSOD platform configurations, release impact testing, and escalation management with complete diagnostic details. Document support workflows and track operational metrics to identify repetitive tasks for the team automation backlog. Requirements Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI‑driven solutions to optimize outcomes. Working knowledge of Cornerstone OnDemand (CSOD) Learning module. Eligibility Bachelor's degree in Computer Science, Information Systems, or Human Resources, or 0–2 years of experience in SaaS application support or LMS administration.
Skills for this role
| Role | Business Support Analyst |
|---|---|
| Company | Zscaler |
| Location | Mohali, IND |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-16 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Business Support Analyst at Zscaler: frequently asked questions
- Who can apply for the Business Support Analyst role at Zscaler?
- The listing asks for Bachelor's degree (Bachelor's); 0-2 years of experience.
- What skills does the Business Support Analyst role require?
- The listing highlights AI/ML, Cornerstone OnDemand, Letter AI, Copilot Studio, Power Automate, Low-code automation. Show each of these in a project or past role on your resume.
- What is the salary for this role?
- Zscaler has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Business Support Analyst position remote, hybrid or onsite?
- The listing marks this role as hybrid, with Mohali, IND as the location.
- What is the application deadline?
- Zscaler has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Business Support Analyst role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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