Who can apply for the Principal Customer Success Manager - Federal role at Servicenow?

The listing asks for Bachelor's degree; freshers are welcome.

What is the salary for this role?

Servicenow has not stated compensation in the listing. Check the original posting or ask during the application process.

Is the Principal Customer Success Manager - Federal position remote, hybrid or onsite?

The listing gives Austin, us as the location and does not state a work mode.

What is the application deadline?

Servicenow has not listed a fixed deadline, so apply early in case the opening is filled.

How do I apply for the Principal Customer Success Manager - Federal role?

Use the Apply button on this page. It opens the original listing on jobs.smartrecruiters.com, where you submit your application with the company.

SmartRecruiters · Posted 9 Oct 2026

full-time

Top Company

Principal Customer Success Manager - Federal

Servicenow · Austin, us

ServiceNow provides a cloud-based platform that helps organizations automate workflows, manage IT services, and drive digital transformation across departments. As a Principal Customer Success Manager focused on the federal market, you would serve as the primary point of contact for government agencies using ServiceNow solutions, guiding them through implementation, adoption, and ongoing optimization. Day-to-day activities include conducting business reviews, identifying expansion opportunities, coordinating with technical and support teams to resolve issues, and ensuring that contractual commitments and federal compliance requirements are met. You would also gather feedback to influence product roadmaps and develop success plans that align with agency missions. This role suits professionals with a proven track record in customer success or account management, preferably within the public sector or federal contracting environment, who possess strong relationship-building skills, an understanding of government procurement processes, and the ability to translate technical capabilities into measurable outcomes for mission-critical customers.

customer successfederal governmentaccount managementrelationship buildingservicenowrenewal managementstakeholder engagementpublic sector

Education

Level: Bachelor's degree

Role	Principal Customer Success Manager - Federal
Company	Servicenow
Location	Austin, us
Type	full-time
Compensation	Not disclosed
Posted	2026-10-09
Deadline	Rolling

Typical process for this type of role

A general guide — the exact steps for this specific listing may vary; check the original posting for details.

1ApplicationSubmit your resume through the apply link.
2ScreeningRecruiter reviews your background against the role.
3AssessmentA technical test, assignment, or coding round, depending on the role.
4Interview(s)One or more rounds with the hiring team.
5OfferOffer letter with compensation and start date.

Before you apply

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