What is the salary for this role?

Servicenow has not stated compensation in the listing. Check the original posting or ask during the application process.

Is the Principal Customer Success Executive-financial Services-servicenow position remote, hybrid or onsite?

The listing marks this role as onsite, with Austin, us as the location.

What is the application deadline?

Servicenow has not listed a fixed deadline, so apply early in case the opening is filled.

SmartRecruiters · Posted 5 Oct 2026

full-time

Top Company

Principal Customer Success Executive-financial Services-servicenow

Servicenow · Austin, us

ServiceNow is a global enterprise‑software company that provides a cloud platform for digital workflow automation across IT, HR, customer service and other business functions. As a Principal Customer Success Executive focused on financial services, the role is centred on managing and growing relationships with large banking or insurance clients that use ServiceNow’s solutions. Day‑to‑day responsibilities include developing strategic success plans, monitoring product adoption and usage metrics, coordinating with product, support and professional services teams to resolve issues, and driving value‑realisation initiatives that align with the client’s regulatory and operational goals. The executive will act as a senior advisor, presenting performance reviews, identifying upsell or expansion opportunities, and ensuring the client’s roadmap is executed on schedule. The position suits a seasoned customer‑facing professional with several years of experience in SaaS or enterprise software, a deep understanding of the financial services sector, strong stakeholder‑management skills, and a proven track record of leading complex, high‑value accounts.

principal customer successfinancial servicesenterprise softwaresaas account managementclient relationship managementcustomer adoptionstakeholder managementservice delivery

Education

Level: Bachelor's degree

Customer SuccessOnsite

Key Skills

Customer SuccessFinancial Services

About the Role Principal Customer Success Executive for Financial Services at ServiceNow based in Austin.

Skills for this role

Customer SuccessFinancial Services

Required skills

Customer SuccessFinancial Services

Also mentioned in the listing

principal customer successenterprise softwaresaas account managementclient relationship managementcustomer adoptionstakeholder managementservice delivery

Role	Principal Customer Success Executive-financial Services-servicenow
Company	Servicenow
Location	Austin, us
Type	full-time
Compensation	Not disclosed
Posted	2026-10-05
Deadline	Rolling

Typical process for this type of role

A general guide — the exact steps for this specific listing may vary; check the original posting for details.

1ApplicationSubmit your resume through the apply link.
2ScreeningRecruiter reviews your background against the role.
3AssessmentA technical test, assignment, or coding round, depending on the role.
4Interview(s)One or more rounds with the hiring team.
5OfferOffer letter with compensation and start date.

Before you apply

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Principal Customer Success Executive-financial Services-servicenow at Servicenow: frequently asked questions

Who can apply for the Principal Customer Success Executive-financial Services-servicenow role at Servicenow?: The listing asks for Bachelor's degree; freshers are welcome.
What skills does the Principal Customer Success Executive-financial Services-servicenow role require?: The listing highlights Customer Success, Financial Services. Show each of these in a project or past role on your resume.
What is the salary for this role?: Servicenow has not stated compensation in the listing. Check the original posting or ask during the application process.
Is the Principal Customer Success Executive-financial Services-servicenow position remote, hybrid or onsite?: The listing marks this role as onsite, with Austin, us as the location.
What is the application deadline?: Servicenow has not listed a fixed deadline, so apply early in case the opening is filled.
How do I apply for the Principal Customer Success Executive-financial Services-servicenow role?: Use the Apply button on this page. It opens the original listing on jobs.smartrecruiters.com, where you submit your application with the company.