Greenhouse ·
full-timeRelationship Manager, Mid Market
Intercom · Sydney, Australia
Intercom provides a customer communication platform that combines messaging tools with its AI agent Fin to automate support, sales and ecommerce interactions. As a Mid‑Market Relationship Manager you would own a portfolio of growing mid‑market customers, focusing on retaining existing accounts while identifying opportunities for expansion. Day‑to‑day activities include meeting with executives and operators to uncover business challenges, positioning Fin’s AI‑driven capabilities as solutions that tie directly to measurable impact, and building data‑backed territory plans for upsell, cross‑sell and multi‑unit growth. You would work closely with Marketing, Product and Customer Success teams to feed real‑world feedback into product roadmaps and go‑to‑market strategies, track and communicate performance metrics such as retention, adoption and revenue expansion, and mentor peers by sharing successful approaches. The role suits candidates with at least five years of quota‑carrying experience managing a book of business around fifty accounts, a proven track record in SaaS sales—preferably in fast‑moving, high‑velocity environments—and hands‑on experience selling AI‑powered products. Strong communication, commercial acumen, a growth mindset and the ability to act as a trusted advisor across multiple stakeholder levels are essential.
Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? As a Mid-Market Account Executive (Existing Business), you’ll be at the forefront of growth; turning momentum into mastery. You’ll own a portfolio of fast-growing customers and help them unlock the full power of Fin. We’re building a world-class sales organization; fast, ambitious, and unapologetically driven. At Fin, we do sales differently. We don’t just pitch; we partner. We’re asking our customers to make Fin the heartbeat of their business, and that starts with salespeople who can think bigger, move faster, and win with integrity. We invest deeply in every Relationship Manager’s growth. Development isn’t a slogan here, it’s baked into how we promote, learn, and lead. In a high-velocity environment where ownership, creativity, and ambition are rewarded, you’ll find room to stretch, influence, and make your mark. What will I be doing? Own and grow a portfolio of Fin’s mid market customers; driving measurable revenue expansion, retention, and long-term loyalty. Engage with executives and operators to uncover pain points, position AI-driven solutions , and tie Fin’s platform directly to business impact. Design and execute territory strategies that go beyond maintenance; targeting upsell, cross-sell, and multi-business unit expansion with clear, data-backed plans. Partner cross-functionally with Marketing, Product, and Customer Success; translating real customer needs into product innovation and GTM alignment. Analyze and communicate performance metrics that show the story behind growth; retention, adoption, and platform expansion. Invest in team excellence through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition. What skills do I need? 5+ years in a quota-carrying role managing a book of business (~50 accounts) focused on retention, renewals, and expansion . 3+ years selling SaaS solutions , ideally in complex, high-velocity environments. Proven success navigating procurement processes and influencing enterprise-level decision-makers. Experience selling AI-powered products , with deep knowledge of AI applications and the ability to translate technical capability into customer value. A track record of consistent overachievement; exceeding quota, driving revenue growth and complex renewals. Bonus skills & attributes Sharp communication skills ; written and verbal, tailored to senior stakeholders and technical teams alike. Strong commercial instincts paired with the ability to thrive in a fast-moving, evolving organization. High intellectual curiosity and a growth mindset A trusted advisor mentality ; skilled at building long-term partnerships across multiple levels in complex organizations. Demonstrated leadership , influencing not only within your team but across functions to drive alignment and results. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Lea
| Role | Relationship Manager, Mid Market |
|---|---|
| Company | Intercom |
| Location | Sydney, Australia |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-06 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Relationship Manager, Mid Market at Intercom: frequently asked questions
- What is the salary for this role?
- Intercom has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Relationship Manager, Mid Market position remote, hybrid or onsite?
- The listing gives Sydney, Australia as the location and does not state a work mode.
- What is the application deadline?
- Intercom has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Relationship Manager, Mid Market role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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