Greenhouse ·
full-timeSenior CX Compensation Analyst
Klaviyo · Boston, MA
Klaviyo is a marketing automation platform that enables businesses to own their customer data and communication channels. The Senior CX Compensation Analyst role focuses on the administration, governance, and operational integrity of incentive compensation programs specifically for the company's Customer Experience organization. In this position, you will manage monthly and quarterly commission calculations, ensure the accuracy of crediting logic, and maintain detailed records of quotas and payee assignments. A significant portion of the day-to-day involves resolving compensation inquiries, investigating data discrepancies within Salesforce, and building dashboards in BI tools like Tableau or Looker to track plan performance. You will also perform financial modeling for plan design changes and collaborate with Finance and Business Systems teams to improve automation and data quality. This role is well-suited for a professional with three to five years of experience in compensation, sales operations, or finance who possesses strong SQL skills and a high level of comfort working with complex data sets to drive process improvements across a go-to-market organization.
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Location: Boston, Hybrid 3x per week Reporting to: Senior Manager, GTM Incentive Compensation About the Team The GTM Incentive Compensation owns the design, governance, administration, and operational integrity of incentive compensation programs across Klaviyo’s go-to-market organization, partnering closely with Sales, Customer Experience, Partnerships, Finance, HR, and Business Systems. About the Role We are looking for a detail-oriented and analytical Senior CX Compensation Analyst to support the administration and continuous improvement of incentive compensation programs for Klaviyo’s Customer Experience organization. This is a mid-level role, ideal for someone who wants to build deep expertise in compensation operations while developing broad exposure to sales operations, finance, and systems work. You’ll specialize in Customer Experience compensation- owning plan design, crediting data logic, modeling expected commission expense, and inquiry resolution for that population- while also contributing to the incentive compensation process more broadly, including reporting, data integrity, and cross-functional projects that support the full GTM organization. This role requires strong analytical and modeling skills, comfort working in Salesforce and BI tools, and the communication skills to explain compensation outcomes clearly to plan participants and leaders alike. How You’ll Make a Difference Customer Experience Compensation Administration Administer monthly/quarterly incentive compensation calculations for the Customer Experience organization, ensuring accuracy and timeliness of payouts Apply crediting logic and plan rules consistently, flagging exceptions or edge cases for review Maintain compensation plan documentation, quota/target records, and payee assignments for the CX population Partner with CX leaders to answer plan questions and explain payout calculations Ticket Resolution & Stakeholder Support Serve as a first point of contact for compensation inquiries and disputes submitted via ticketing systems, researching and resolving issues within SLA Investigate discrepancies by tracing transactions through Salesforce and underlying data sources Escalate complex or policy-level questions to the Senior Manager with clear context and recommendations Reporting, Analytics & Modeling Build and maintain dashboards and reports in Tableau/Looker to track attainment, payouts, and plan performance Write SQL queries to pull, validate, and reconcile compensation and transaction data Support financial modeling and scenario analysis for plan design changes, budgeting, and accruals Identify data quality issues and partner with Systems teams on fixes and process improvements Cross-Functional Process Support Support the broader Incentive Compensation team during planning cycles (plan rollouts, quota loading, documentation) Partner with Systems and Finance teams on process improvements, automation, and audit/controls work Contribute to team operating cadences and documentation standards that scale across all GTM functions, not just CX What We’re Looking For 3-5 years of experience in compensation, on either sales/revenue operations or finance teams. SQL experience required; comfort querying and validating data from multiple sources Experience working with Salesforce (or a comparable CRM), and compensation management tools Experience with BI/reporting tools such as Tableau or Looker, and ETL tools (Python, Alteryx, etc.) preferred Strong modeling skills (advanced Excel/Google Sheets); financial or compensation modeling experience a plus Excellent written and verbal communication skills, with the ability to explain compensation logic clearly to non-technical stakeholders High attention to detail and strong organizational skills, with experience managing a queue or ticket volume a plus Comfortable working cross-functionally with CX leaders, Systems, Operations and Finance teams You May Be a Good Fit If You Enjoy solving problems that combine data, process, and people Take ownership of your queue and follow through until issues are fully resolved Are curious about how compensation design connects to business behavior Want to grow your career in compensation, revenue operations, or GTM strategy Communicate clearly and build trust with stakeholders at all levels #LI-HYBRID #LI-BAILEY Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of emplo
| Role | Senior CS Compensation Analyst |
|---|---|
| Company | Klaviyo |
| Location | Boston, MA |
| Compensation | Not disclosed |
| Posted | 2026-09-29 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4About Klaviyo
Klaviyo, Inc. is an AI-first B2C CRM platform founded in 2012 and headquartered in Boston. The company provides a unified solution that integrates marketing automation, customer service, analytics, and a data platform to help businesses manage customer relationships. By centralizing behavioral, transactional, and engagement data, Klaviyo enables brands to deliver personalized, omnichannel campaigns across email, SMS, WhatsApp, and mobile push notifications. The platform utilizes AI agents to automate marketing tasks, resolve customer service inquiries, and optimize campaign performance. Klaviyo currently serves over 205,000 brands across more than 100 countries, processing billions of events and managing billions of customer profiles daily to support business growth.
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