Greenhouse ·
full-timeSenior Operations Manager, Luxe Vetting
Airbnb · United States
Airbnb is a global platform connecting hosts and travelers, facilitating unique stays and experiences worldwide. The Luxe Vetting team, part of the Homes Enterprise division, focuses on managing the company's premium category of high-end, vetted properties. As a Senior Operations Manager, you will oversee the end-to-end onboarding process for new Luxe listings, ensuring that the supply pipeline remains healthy and meets the company's rigorous quality standards. Your daily responsibilities will involve designing and executing acquisition strategies, partnering with sales and product teams to optimize workflows, and managing vendor relationships and program budgets. You will be expected to identify process inefficiencies, implement scalable systems to replace manual workarounds, and use data to monitor performance metrics. This role is well-suited for an experienced operations professional with a background in sales or supply chain management who thrives in a fast-paced, matrixed environment. The ideal candidate possesses strong analytical skills, proficiency in Salesforce, and the ability to communicate effectively with cross-functional leadership to drive growth and operational excellence.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb’s mission of providing inspiring travel experiences for our hosts and guests is heavily reliant on our Supply teams’ success in ensuring high quality supply in the market. The Homes Enterprise team sits at the heart of this mission. We ensure that Airbnb's supply engine runs efficiently and intelligently - from how we identify demand and supply imbalances, to acquiring, vetting, onboarding and growing our host base, to how we communicate at scale, plan markets globally, and operate our field sales teams across every region. This is a team that makes things happen, removes friction, and builds the systems that allow Airbnb's Stays business to grow durably. The Luxe Vetting team, within the Homes Enterprise team, is responsible for onboarding new Luxe listings, defining and enforcing the quality bar that keeps the Luxe badge meaningful, and converting existing high-potential Marketplace listings into Luxe. The Difference You Will Make: Airbnb Luxe is a curated category of 9,000+ vetted, high-end homes delivering exceptional quality and premium service. As of this year, Luxe is one of Airbnb's fastest-growing categories, and is Airbnb's proving ground for the managed marketplace model. We are increasingly investing in how we identify, onboard, and retain world-class supply. As a Senior Operations Manager, you will own Luxe's new listing onboarding process end-to-end — building the acquisition and onboarding motions that bring new supply online, keeping the pipeline healthy, and partnering cross-functionally to hit the team's growth targets. You'll also take on cross-team programs and represent the team in leadership settings, with scope to grow. A Typical Day: Own and continuously improve end-to-end onboarding operations to meet the pace and quality the business requires. Build and run new listing acquisition and onboarding approaches in partnership with Sales and other cross-functional teams. Identify and close gaps in tooling and process so the team runs on durable systems rather than manual workarounds. Manage program budgets and vendor relationships, including selecting external partners as needed. Drive shared programs with peer leads from planning through execution, taking on new projects as team priorities evolve. Represent the team in internal team meetings, cross-functional forums, and leadership settings as needed. Track the key metrics for your programs, diagnose the drivers when performance slips, and identify and pull the levers to get back on track. Your Expertise: 8+ years of experience in program/operations management, sales or revenue operations, or supply chain operations in a high-growth, cross-functional environment. Proven track record owning a pipeline or funnel end-to-end, from design through steady-state operation, including budget and vendor accountability. Strong analytical and problem-solving skills, including building dashboards and using data to drive decisions; advanced data analytics skills are preferred (i.e. SQL). Deep, hands-on experience with Salesforce, including building dashboards and reports, and diagnosing and resolving pipeline or automation issues. Comfortable getting things done with a sense of urgency and adapting quickly to changing priorities to hit project goals and objectives. Proven track record navigating a matrixed organization and building relationships to achieve goals with cross-functional teams, including Sales, Product, and technical teams. Excellent written and verbal communication skills, with the presence and judgment to represent the team in leadership settings. Excellent organizational skills with high attention to detail and quality. Your Location: This role requires candidates to be based in North America. This role is not eligible for relocation support. This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, serv
| Role | Senior Operations Manager, Luxe Vetting |
|---|---|
| Company | Airbnb |
| Location | United States |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-19 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4About Airbnb
Airbnb is a global platform that facilitates travel and accommodation by connecting guests with hosts. Since its inception in 2007, the company has grown from its first three guests to hosting 1.5 billion arrivals. The platform operates through a network of 5 million hosts who provide lodging options to travelers worldwide. Airbnb maintains a global creative community and emphasizes a flexible work environment for its employees, allowing them to live and work in various locations where regulations permit.
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