Service Engineer II - Hyderabad

Microsoft is a global technology company that develops software, cloud platforms, and hardware solutions for enterprises and consumers. As a Service Engineer II based in Hyderabad, the role focuses on delivering technical support and maintenance for Microsoft services and products. Daily responsibilities include diagnosing and resolving hardware or software issues reported by customers, monitoring system performance, applying patches or updates, and collaborating with cross‑functional teams to implement corrective actions. The engineer will also document incidents, contribute to knowledge‑base articles, and participate in on‑site or remote service activities as required. The position suits candidates with an engineering or computer science background, solid understanding of Windows operating systems, Azure cloud services, networking fundamentals, and strong analytical and communication skills. Prior experience in technical support or service engineering, along with the ability to work independently and handle escalated issues, will help the candidate succeed in this role.