Greenhouse ·
contractStaff Customer Success Manager
Checkr · San Francisco, California, United States
Checkr operates a data platform focused on AI-driven verification services for employment, housing, and transportation sectors. This contract role for a Staff Customer Success Manager involves managing a portfolio of high-impact, strategic accounts to drive product adoption, retention, and commercial expansion. The day-to-day responsibilities include serving as the primary post-sale point of contact, aligning with executive stakeholders to ensure long-term value realization, and identifying opportunities for growth within existing client workflows. You will be expected to conduct quarterly business reviews, translate complex product capabilities into measurable business outcomes, and provide structured feedback to internal product teams. The position requires a candidate with significant experience in managing enterprise-level B2B SaaS accounts, a proven track record of handling revenue responsibility, and the ability to navigate both technical and executive conversations. A successful applicant will be comfortable leveraging AI tools to optimize account management processes and will possess a proactive, results-oriented mindset to help the organization scale its engagement models effectively.
About Checkr Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic. We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company . Checkr Trust and Checkr Insurance are fast-growing businesses inside Checkr, serving insurance carriers, marketplaces and other verticals that touch our everyday lives. Demand is building, our customer base is expanding, and we're scaling toward $100M. We're looking for a Customer Success Manager who can help us get there by turning strong customer relationships into deep adoption, durable retention, and meaningful expansion. You will own a portfolio of strategic accounts and be accountable for: Adoption Retention Expansion Executive alignment Long-term value realization This is a proactive, commercially minded CSM role. You'll be the trusted partner our customers rely on and the owner of outcomes across your book of business. You'll join a team with momentum, playbooks to build on, and room to make them better as we scale. As the business grows, so will the opportunities for you, with real room for personal and career growth. What You'll Do Own Strategic Accounts End-to-End: Serve as the primary post-sale owner for high-impact, high-visibility customers Drive executive-level alignment on business goals and measurable outcomes Ensure customers move from contract to meaningful production usage quickly Drive Adoption & Commercial Growth: Identify underutilization and remove barriers to deeper adoption Surface expansion opportunities tied to customer workflows and risk exposure Partner closely with Sales on renewals and strategic growth motions Be accountable for retention and expansion revenue across your portfolio Use AI tools to work smarter and scale your impact across accounts Translate Product Into Business Impact: Understand customer workflows well enough to connect product capabilities to operational and financial outcomes Lead quarterly business reviews that demonstrate ROI and strategic value Turn performance data into actionable insights that shape customer strategy Leverage AI to turn data into insights Bring the voice of the customer to Product and leadership through structured feedback Help Us Scale: Apply and refine our segmentation, engagement models, and risk signals as the customer base grows Strengthen repeatable frameworks for onboarding, renewals, and expansion Contribute to the processes and best practices that let the team support more customers without losing quality Raise the bar on what great customer partnership looks like as we grow What You Bring: You likely have: Experience managing a book of enterprise accounts in Customer Success, Strategic Account Management, or a similar post-sale role in B2B SaaS Experience owning enterprise or high-growth accounts with meaningful revenue responsibility A track record of driving both retention and expansion Comfort working with executive stakeholders as well as customer technical teams Experience in a high-growth environment Curiosity about AI and a habit of experimenting with it in your workflows An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through change, and take ownership of outcomes You don't need a technical background or a history in a technical account management role. You do need to be sharp and technically comfortable enough to: Learn our product and data deeply and explain it clearly to customers Work with customers' teams to understand their workflows and what's slowing adoption Speak confidently with product and technical stakeholders Work in tools like Zendesk, Salesforce, Google Apps, Lovable, and Claude, and BI tools like Looker and Omni Behaviorally, You: Take full ownership of revenue and outcomes Push customers forward when momentum slows Balance empathy with accountability Stay calm and effective in a fast-moving, high-growth business Prefer building scalable systems over maintaining the status quo People describe you as gritty, commercially sharp, resilient, and proactive. Why This Role: You'll play a direct role in scaling a high-growth business toward $100M You'll work with sophisticated customers solving complex trust and safety problems You'll have real, visible commercial impact on retention and expansion You'll help shape how Customer Success scales as the business grows You'll have room to grow your own career, with expanded scope and new opportunities as the company grows This role is demanding. It requires urgency, discipline, and ownership, and it's highly rewarding for someone who wants to grow with a business that'
| Role | Staff Customer Success Manager |
|---|---|
| Company | Checkr |
| Location | San Francisco, California, United States |
| Type | contract |
| Compensation | Not disclosed |
| Posted | 2026-10-20 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Staff Customer Success Manager at Checkr: frequently asked questions
- What is the salary for this role?
- Checkr has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Staff Customer Success Manager position remote, hybrid or onsite?
- The listing gives San Francisco, California, United States as the location and does not state a work mode.
- What is the application deadline?
- Checkr has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Staff Customer Success Manager role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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