Greenhouse ·
full-timeTechnical Support Engineer - Developer Platform
Cloudflare · Hybrid
Cloudflare operates a global network that protects and accelerates internet applications for customers ranging from individual bloggers to large enterprises. As a Technical Support Engineer intern focused on the Developer Platform, you will assist customers with issues related to products such as Workers, Workers AI, Pages, KV, Stream, R2, D1 and DO. Day‑to‑day tasks include responding to support tickets via email, chat or phone, diagnosing HTTP, DNS and networking problems, using command‑line tools like curl, dig, traceroute and tcpdump, and collaborating with the Technical Operations team to maintain the network. You will also learn how Cloudflare’s edge platform works and gain hands‑on experience with web development languages, particularly JavaScript, and with server‑side technologies such as Nginx, Apache or IIS. This role suits candidates who have prior experience in a customer‑facing support position, are comfortable troubleshooting network‑related issues, possess basic scripting or web development knowledge, and are eager to deepen their understanding of Cloudflare’s developer tools and internet infrastructure. A self‑starter mindset and strong communication skills are essential for success in this hybrid‑based internship located in Lisbon, Portugal.
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Lisbon, Portugal About the Role: Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies. You will focus on providing support on our Developer Platform products: Workers, Workers AI, Pages, KV, Stream, R2, D1, DO etc. Examples of desirable skills, knowledge and experience: You are familiar with Developer Platform products You have previous experience working as part of a team in a customer-facing role You have experience solving HTTP, DNS and other networking-related problems You have experience with a common web development language (for example, Javascript) You understand how the Internet works You have experience working in a support role where you thrived every time you resolved a ticket You are comfortable communicating through various support channels and always put the customer first (Emails, Live Chats, Phone calls and virtual meetings) You are a motivated self-starter and always looking to expand your existing skill set Bonus Points You are fluent in German, Japanese, French, Spanish, Portuguese or Mandarin You are familiar with Cloudflare and have a site actively using our platform You have a solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump) You are familiar with Nginx, Apache, IIS or any other web servers You are committed to gaining a deeper understanding of the following technologies: DNS / CDN - Cache / SSL / Cloudflare Workers You have worked with PostgreSQL, MySQL, MS SQL or other database servers You have experience with Cloudflare Workers and/or JavaScript You have experience with Video encoding and streaming solutions Compensation Compensation may be adjusted depending on work location. For Portugal based hires: Estimated annual salary of €37,000-51,000. Equity This role is eligible to participate in Cloudflare’s equity plan. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consume
| Role | Technical Support Engineer - Developer Platform |
|---|---|
| Company | Cloudflare |
| Location | Hybrid |
| Type | internship |
| Compensation | Not disclosed |
| Posted | 2026-10-02 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Technical Support Engineer - Developer Platform at Cloudflare: frequently asked questions
- What is the salary for this role?
- Cloudflare has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Technical Support Engineer - Developer Platform position remote, hybrid or onsite?
- The listing gives Hybrid as the location and does not state a work mode.
- What is the application deadline?
- Cloudflare has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Technical Support Engineer - Developer Platform role?
- Use the Apply button on this page. It opens the original listing on boards.greenhouse.io, where you submit your application with the company.
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