Company Careers ·
full-timeTechnical Support Engineer (gov & US)
Salesforce · Indiana - Indianapolis
Salesforce is a provider of a leading AI-driven CRM platform that helps organizations manage customer data and business operations. As a Technical Support Engineer focused on government and US-based accounts, you will serve as a primary technical contact for clients navigating complex system challenges. Your day-to-day responsibilities involve diagnosing and resolving technical issues, managing support cases from initial report to final resolution, and providing guidance on product configuration and architecture. You will collaborate with internal product engineering teams to address defects and contribute to the development of technical documentation and knowledge base articles. This role requires a self-directed individual capable of managing multiple high-priority cases in a fast-paced environment. Because this position supports government customers, it carries specific security requirements, including a mandate that the candidate must be a sole U.S. citizen and successfully pass a Criminal Justice Information Services screening. This opportunity is well-suited for a technical professional who combines strong analytical problem-solving skills with a commitment to delivering high-quality customer service within a regulated, mission-critical infrastructure.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. These roles have Government restrictions: Must be a Sole U.S. Citizen ( Non-dual citizen with any other country ) operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV We’re Salesforce , the Customer Company, inspiring the future of business with AI + Data + CRM. Through our #1 CRM platform, Customer 360, we help organizations across every industry transform how they connect with customers and operate their businesses. This role is designed for individuals who are highly motivated, self-directed, and passionate about solving complex technical challenges while delivering exceptional customer experiences. As a Technical Support Engineer, you will work directly with customers to resolve critical issues, guide adoption of Salesforce technology, and help organizations achieve measurable business value through the platform. You will serve as a trusted technical partner to customers by providing expert troubleshooting, guidance, and best practices throughout their use of the Salesforce platform. This role blends deep technical problem-solving, proactive support, and customer-focused guidance to help customers resolve issues efficiently and maximize the value of their Salesforce solutions. The Global Support environment is highly customer-focused and fast-paced, operating globally to provide 24/7 technical support across the Salesforce platform. Duties & Responsibilities Lead the end-to-end customer technical experience by managing support cases from initial diagnosis through resolution. Diagnose and resolve complex technical issues related to Salesforce platform products, including Sales Cloud. Coordinate resolution of critical and high-priority cases by collaborating with cross-functional teams and escalating issues to Product Engineering when necessary. Provide onboarding support and technical discovery sessions to help new customers successfully implement Salesforce solutions. Guide customers on best practices, product configuration, and architecture to accelerate product adoption and maximize platform value. Investigate customer-reported issues, analyze system behavior, and identify root causes using internal tools and troubleshooting methods. Manage multiple customer issues simultaneously while prioritizing work in a fast-paced technical support environment. Develop and maintain deep technical expertise in Salesforce platform functionality and related technologies. Collaborate with Product Engineering and internal teams to investigate defects, report product issues, and improve platform functionality. Create and maintain technical documentation and knowledge base articles to support internal teams and the broader support community. Mentor team members through collaborative troubleshooting frameworks such as the Swarming model. Communicate complex technical concepts clearly to both technical and non-technical stakeholders. Required Qualifications Bachelor’s degree in Computer Science, Engineering, or related technical discipline, or equivalent experience. 2+ years of experience in technical support, software engineering, or related customer-facing technical roles. Experience troubleshooting software applications and debugging code, including Java-based applications. Strong understanding of database concepts, data management, and SQL. Experience explaining complex technical concepts to non-technical audiences. Excellent written and verbal communication skills. Strong analytical and problem-solving skills in fast-paced technical environments. Customer-focused mindset with ability to build consultative relationships with stakeholders. Ability to prioritize multiple tasks and manage competing customer issues effectively. Familiarity with Sales Cloud, Service Cloud, Data Cloud, o
| Role | Technical Support Engineer (gov & US) |
|---|---|
| Company | Salesforce |
| Location | Indiana - Indianapolis |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-26 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Technical Support Engineer (gov & US) at Salesforce: frequently asked questions
- What is the salary for this role?
- Salesforce has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Technical Support Engineer (gov & US) position remote, hybrid or onsite?
- The listing gives Indiana - Indianapolis as the location and does not state a work mode.
- What is the application deadline?
- Salesforce has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Technical Support Engineer (gov & US) role?
- Use the Apply button on this page. It opens the original listing on salesforce.wd12.myworkdayjobs.com, where you submit your application with the company.
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