SmartRecruiters ·
full-timeCustomer Reference Specialist
Servicenow · Orlando, us
ServiceNow is a global enterprise software company that provides cloud‑based platforms for digital workflow automation, IT service management and other business processes. As a Customer Reference Specialist based in Orlando, the role focuses on building and maintaining a portfolio of satisfied customers who can serve as references for sales and marketing initiatives. Day‑to‑day responsibilities typically include identifying suitable customers, coordinating interviews or case‑study development, gathering success metrics, and ensuring reference content aligns with product messaging. The specialist works closely with account managers, product teams and marketing to schedule reference calls, prepare briefing materials, and track usage of references across campaigns. The position suits candidates with strong written and verbal communication skills, experience in SaaS or technology environments, and a knack for project coordination and relationship management. An ability to understand technical solutions enough to translate benefits into clear customer stories is essential, as is comfort working cross‑functionally in a fast‑paced, customer‑focused setting.
Education
- Level: Bachelor's degree
| Role | Customer Reference Specialist |
|---|---|
| Company | Servicenow |
| Location | Orlando, us |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-16 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Customer Reference Specialist at Servicenow: frequently asked questions
- Who can apply for the Customer Reference Specialist role at Servicenow?
- The listing asks for Bachelor's degree; freshers are welcome.
- What is the salary for this role?
- Servicenow has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Customer Reference Specialist position remote, hybrid or onsite?
- The listing marks this role as remote, with Orlando, us as the location.
- What is the application deadline?
- Servicenow has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Customer Reference Specialist role?
- Use the Apply button on this page. It opens the original listing on jobs.smartrecruiters.com, where you submit your application with the company.
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