Company Careers ·
full-timeHuman-centered Change Senior Manager
Salesforce · Indiana - Remote
Salesforce, the leading AI‑powered CRM platform, offers professional services that help enterprise customers plan and execute large‑scale digital transformations. The Human‑Centered Change Senior Manager role focuses on guiding clients through organizational change by designing and delivering holistic change strategies, aligning senior leadership, and ensuring successful adoption of Salesforce solutions. Day‑to‑day responsibilities include developing project scopes and roadmaps, leading change workshops, coaching client teams, overseeing change workstreams, and acting as the primary point of accountability for client satisfaction on transformation engagements. The role also involves mentoring junior team members, collaborating with account and project leadership, and leveraging AI tools to improve the efficiency of change deliverables. Ideal candidates are seasoned change‑management professionals with a track record of leading complex, multi‑stakeholder transformation programs, strong consulting and communication skills, and experience with organizational design, culture change, and technology adoption. The position is remote, based in Indiana, and suited to senior‑level consultants who thrive in client‑facing, strategic environments.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications will be accepted until 10/21/2026. The Experience Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution. We rely on our team's expertise to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology, and a successful engagement includes recommendations to the business to support deeper, more relevant use of the Salesforce platform. In this role you will coach and guide Salesforce customers to think differently about how they introduce change throughout their organizations. Guiding Salesforce customers through complex organizational transformations, leading and overseeing holistic change strategies, and playing a leadership role in advancing the Human-Centered Change (HCC) practice itself. You will build strong, collaborative partnerships with customers, project leadership, and account leadership. You are also responsible for the successful delivery of HCC engagements, providing guidance and oversight to other team members who are part of the change management workstreams, and/or leading the execution of key change management activities. What You'll Actually Be Doing Success will be measured by your contribution and collaboration within the Human-Centered Change group — leading, advising and aligning project teams and customers to create successful outcomes and ensure the highest level of customer satisfaction. Specifically, the areas of focus will be: leading a variety of engagements, actively participating in the Salesforce culture, and continually ensuring your skills and role requirements are met. Change Leadership Develop and execute holistic change strategies for complex transformation initiatives Drive senior leadership alignment and executive sponsorship to support transformation success Serve as the central point of accountability from an HCC perspective for designated customer engagements, ensuring delivery quality and client satisfaction. Lead and oversee the development and execution of holistic change strategies for complex transformation initiatives, applying foundational skills in change leadership, culture transformation, org/operating model design, and employee experience. Drive senior leadership alignment and sponsorship to support transformation success, assessing the work at hand and the broader environment/context to proactively identify issues and recommend solutions to Account Leadership, Project Leadership, and Customer Project Sponsor(s). Serve as a recognized subject matter expert within the HCC Practice, playing a leadership role in the continuous innovation of HCC offerings. Actively use AI tools in your own delivery work to enhance efficiency and quality of change strategy development, workshop design, and client deliverables. Client Engagement Develop project scope, timelines, and strategic roadmaps that prioritize investments and support business objectives Manage changes in project scope, identify potential issues, and pivot when necessary Collaborate with internal team members to structure project work, plan and execute client proposals Identify new business opportunities and be able to connect appropriate people to support Lead and drive key change activities throughout a project’s lifecycle including research, workshops, and conducting interviews and synthesizing Multi-task and perform well under pressure in a constantly changing environment with key stakeholders and teams Build close relationships with customers and key stakeholders and ensure project teams and client understand roles, responsibilities and vision of project Team Leadership Lead, coordinate and manage the work of a project team either independently or in conjunction with key project team members Manage and maintain team motivation and morale Identify and resolve or escalate issues and conflicts within the project team Engage and partner with external clients and other partners when required Manage a project team of HCC colleagues with multidisciplinary backgrounds Y
| Role | Human-centered Change Senior Manager |
|---|---|
| Company | Salesforce |
| Location | Indiana - Remote |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-16 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Human-centered Change Senior Manager at Salesforce: frequently asked questions
- What is the salary for this role?
- Salesforce has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Human-centered Change Senior Manager position remote, hybrid or onsite?
- The listing marks this role as remote, with Indiana - Remote as the location.
- What is the application deadline?
- Salesforce has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Human-centered Change Senior Manager role?
- Use the Apply button on this page. It opens the original listing on salesforce.wd12.myworkdayjobs.com, where you submit your application with the company.
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